Communication techniques used by pediatricians in the well-child program visits: a pilot study

Nunes, Cristina; Ayala, Mariano

Publication

Communication techniques used by pediatricians in the well-child program visits: a pilot study

2010Journal article

dc.contributor.author	Nunes, Cristina
dc.contributor.author	Ayala, Mariano
dc.date.accessioned	2013-05-16T09:53:14Z
dc.date.available	2013-05-16T09:53:14Z
dc.date.issued	2010
dc.description.abstract	Good communication between a parent and pediatrician may increase therapeutic adherence and the parent’s satisfaction. That is why the pediatrician’s main activity in a consultation is getting and giving information. Objective: To analyze what occurs during the pediatrician visits of the well-child program, namely the communication techniques used by the pediatricians. Methodology: We have analyzed 49 visits to five pediatricians in Seville (Spain). In order to study these visits we audio-taped them and transcribed the tapes. In order to quantify the communication techniques used by the pediatricians we developed a check list with 27 categories divided into three main communication tasks in a primary care visit: “concrete data gathering,” “narrative support” and “information & counseling.” Results: We have identified 2025 instances by which pediatricians used a communication technique, 1201 (59%) instances by which pediatrician used a communication technique to get information and 824 (41%) instances by which they gave information and counseling. Pediatricians used a limited range of techniques to inform and counsel and to give narrative support. Significant differences between pediatricians were observed in the use of most techniques. Conclusion: A limited range of communication techniques was observed. The lack of homogeneity between pediatricians suggested different styles of communication, depending on the quantity and quality of communication techniques. Practice implications: This result can be regarded as a useful hypothesis, and should be confirmed with larger pediatrician samples, because it would help to understand consultation practices better and this in time may help improve communication with parents.	por
dc.identifier.other	AUT: CSN01553;
dc.identifier.uri	http://hdl.handle.net/10400.1/2690
dc.language.iso	eng	por
dc.peerreviewed	yes	por
dc.publisher	Elsevier	por
dc.relation.publisherversion	http://www.pec-journal.com/article/S0738-3991%2809%2900253-5/abstract	por
dc.subject	Communication techniques	por
dc.subject	Pediatricians	por
dc.subject	Parents	por
dc.subject	Well-child program	por
dc.title	Communication techniques used by pediatricians in the well-child program visits: a pilot study	por
dc.type	journal article
dspace.entity.type	Publication
oaire.citation.endPage	84	por
oaire.citation.issue	1	por
oaire.citation.startPage	79	por
oaire.citation.title	Patient Education and Counseling	por
oaire.citation.volume	78	por
person.familyName	Nunes
person.givenName	Cristina
person.identifier.ciencia-id	D711-CB24-6539
person.identifier.orcid	0000-0002-1009-0519
person.identifier.rid	D-3608-2015
person.identifier.scopus-author-id	7006695278
rcaap.rights	openAccess	por
rcaap.type	article	por
relation.isAuthorOfPublication	5a4b8a7a-8592-4961-a8f0-d78fae1a0635
relation.isAuthorOfPublication.latestForDiscovery	5a4b8a7a-8592-4961-a8f0-d78fae1a0635