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A influência da cultura organizacional na satisfação no trabalho: o caso dos profissionais de saúde do serviço de urgência polivalente do Centro Hospitalar Universitário do Algarve
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Abstract(s)
A cultura organizacional e a satisfação no trabalho são temas de grande relevância no contexto das organizações de saúde. A investigação nestes domínios tem contribuído para aumentar o conhecimento científico, estimulando a criação de estratégias de gestão mais alinhadas, no sentido de uma mudança positiva nas organizações.
O objetivo principal desta investigação é analisar a influência da cultura organizacional na satisfação dos profissionais de saúde que integram o Serviço de Urgência Polivalente do Centro Hospitalar Universitário do Algarve.
Realizou-se um estudo do tipo descritivo e correlacional e de corte transversal com uma amostra de 194 profissionais de saúde de um serviço hospitalar de emergência, tendo sido aplicado um inquérito por questionário divido em três partes: o Denison Organizational Culture Survey, o Job Satisfaction Survey e o perfil sociodemográfico. O período de colheita decorreu entre dezembro de 2022 e fevereiro de 2023. Os dados foram alvo de tratamento estatístico através do software Statistical Package for the Social Sciences.
Os resultados do estudo confirmaram que as culturas mais evidentes são as de envolvimento e consistência, apesar dos profissionais manifestarem a necessidade de promover uma cultura de missão. Apurou-se, ainda, que os profissionais estão insatisfeitos, sendo os maiores determinantes dessa insatisfação o salário, as promoções, os benefícios adicionais, as recompensas, as condições de trabalho e a comunicação. A supervisão, os colegas e o tipo de trabalho surgem como fatores de satisfação no trabalho. Verificou-se a existência de correlações estatisticamente significativas e positivas entre todas as dimensões da cultura organizacional e as subescalas da satisfação no trabalho.
Conclui-se que a cultura de missão está associada a maior satisfação no trabalho, o que sugere a necessidade de orientar este serviço para uma gestão da mudança cultural como foco no sentido de missão, motivação e produtividade através de ações promotoras da satisfação dos profissionais.
Organizational culture and job satisfaction are highly relevant topics within the context of healthcare organizations. Research in these domains has contributed to increasing scientific knowledge, stimulating the creation of more aligned management strategies aimed at positive changes within organizations. The main objective of this research is to analyze the influence of organizational culture on the job satisfaction of healthcare professionals working in the Emergency Department of Centro Hospitalar Universitário do Algarve. A descriptive and correlational cross-sectional study was conducted with a sample of 194 healthcare professionals from a hospital emergency department. A questionnaire survey divided into three parts was applied: the Denison Organizational Culture Survey, the Job Satisfaction Survey, and a sociodemographic profile. The data collection period took place between December 2022 and February 2023. Statistical analysis was performed using the Statistical Package for the Social Sciences software. The study's results confirmed that the most evident cultures are those of involvement and consistency, despite professionals expressing the need to promote a mission culture. It was also found that professionals are dissatisfied, with the main determinants of this dissatisfaction being salary, promotions, additional benefits, rewards, working conditions, and communication. Supervision, colleagues, and the nature of the work emerged as factors of job satisfaction. Statistically significant and positive correlations were found between all dimensions of organizational culture and the job satisfaction subscales. It is concluded that a mission culture is associated with greater job satisfaction, suggesting the need to orient this department towards cultural change management focusing on mission, motivation, and productivity through actions that promote professional satisfaction.
Organizational culture and job satisfaction are highly relevant topics within the context of healthcare organizations. Research in these domains has contributed to increasing scientific knowledge, stimulating the creation of more aligned management strategies aimed at positive changes within organizations. The main objective of this research is to analyze the influence of organizational culture on the job satisfaction of healthcare professionals working in the Emergency Department of Centro Hospitalar Universitário do Algarve. A descriptive and correlational cross-sectional study was conducted with a sample of 194 healthcare professionals from a hospital emergency department. A questionnaire survey divided into three parts was applied: the Denison Organizational Culture Survey, the Job Satisfaction Survey, and a sociodemographic profile. The data collection period took place between December 2022 and February 2023. Statistical analysis was performed using the Statistical Package for the Social Sciences software. The study's results confirmed that the most evident cultures are those of involvement and consistency, despite professionals expressing the need to promote a mission culture. It was also found that professionals are dissatisfied, with the main determinants of this dissatisfaction being salary, promotions, additional benefits, rewards, working conditions, and communication. Supervision, colleagues, and the nature of the work emerged as factors of job satisfaction. Statistically significant and positive correlations were found between all dimensions of organizational culture and the job satisfaction subscales. It is concluded that a mission culture is associated with greater job satisfaction, suggesting the need to orient this department towards cultural change management focusing on mission, motivation, and productivity through actions that promote professional satisfaction.
Description
Keywords
Cultura organizacional Gestão em saúde Mudança organizacional Organizações em saúde Satisfação no trabalho Serviço hospitalar de emergência