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Advantages, limitations and solutions in the use of ERP systems (Enterprise Resource Planning). A case study in the hospitality industry
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Orientador(es)
Resumo(s)
Enterprise Resource Planning systems (ERP) have emerged as solutions oriented to manage organization´s resources in an
integrated way. They allowed the automation of its department’s activities, made information available to users at the right
time, supporting more accurately their decision-making needs. However, although the implementation of these systems
has brought considerable benefits to users, they don’t cover all processes from all industries. Many organizations have
recognized this limitation, and consequently felt the need to implement specific solutions to their industry, sector or line of
business. From the collected case study business drivers and objectives, we then analyzed the advantages and limitations
of ERP Systems in the hospitality industry, in order to understand how this industry uses ERP Systems and solves the
challenge of integrating information spread through several heterogeneous information systems.
Descrição
Palavras-chave
Sistemas ERP Sistemas de informação Integração da informação Hotelaria Turismo