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- ERP Systems in the hospitality industry: value creation and critical success factorsPublication . Azevedo, Paula Serdeira; Azevedo, Carlos; Romão, MárioThe purpose of this paper is to highlight factors that may be considered critical to successful use of ERP (Enterprise Resource Planning) systems in the hospitality industry, in particular those that seem to be limiting a broader usage of these systems in this industry. The paper also contributes to the understanding of how ERP systems may create value to these industry´s businesses. This is done through a reference model, providing the framework to understand how the current vendor´s offer fits into the business needs of this industry.
- Advantages, limitations, and solutions in the use of ERP systems: a case study in the hospitality industryPublication . Azevedo, Paula Serdeira; Romão, Mário; Rebelo, EfigénioEnterprise Resource Planning (ERP) systems have emerged as solutions oriented to manage organizations’ resources in an integrated way. They allow the automation of department activities, make information available to users at the right time, and support more accurately their decision-making needs. However, although the implementation of these systems has brought considerable benefits to users, they do not cover all processes from all industries. Many organizations have recognized this limitation and consequently felt the need to implement specific solutions to their industry, sector, or line of business. From the collected case study business drivers and objectives, the authors analyze the advantages and limitations of ERP Systems in the hospitality industry in order to understand how this industry uses ERP Systems and solves the challenge of integrating information spread through several heterogeneous information systems.
- Os ERP's (Enterprise Resource Planning) como soluções integradas para a indústria da hotelaria e turismoPublication . Azevedo, Paula Serdeira; Azevedo, CarlosO objetivo desta comunicação consiste em fazer uma abordagem genérica nos sistemas de informação e à tecnologia de suporte no âmbito da gestão das organizações ligadas à Cadeia de Valor do Turismo e Hotelaria. Pretende-se ainda refletir sobre as conclusões de um estudo efetuado pelos autores à utilização de Sistemas do tipo ERP (Enterprise Resource Planning) nas unidades hoteleiras.
- Application integration: enterprise resource planning (ERP) systems in the hospitality industry – A case study in PortugalPublication . Azevedo, Paula Serdeira; Azevedo, Carlos; Romão, MárioBusiness and technology evolution, globalisation and competitiveness improvement, are factors leading organizations to adopt last generation technology, therefore creating heterogeneous technical environments in most cases. Thus, the technical issue of Information Systems (IS) integration became more and more complex due to the need to share data and functionalities among several systems. And this is a challenge in what flexibility and adaptability are concerned. This paper has the objective of focus the problem in the context of ERP (Enterprise Resource Planning) systems, in particular in the sector of hospitality industry, through a case study developed in Portugal, discussing strategies towards application integration projects.
- Determinants of tourism destination competitiveness in the countries most visited by international tourists: Proposal of a synthetic indexPublication . Salinas Fernández, José Antonio; Azevedo, Paula Serdeira; Martín Martín, José María; Rodríguez Martín, José AntonioTourism destination competitiveness is a multidimensional concept that is widely studied in the academic literature, but multiple factors make its measurement a difficult task. In this article, we design a synthetic index to rank the 80 countries that attract the majority of international tourists by level of tourism competitiveness. In order to do this, we use all of the simple variables included in the 2017 Travel & Tourism Competitiveness Index, proposing a new methodology for the construction of this synthetic index, which it solves the problems of aggregation of variables expressed in different measures, arbitrary weighting and duplicity of information; issues that remain unresolved by the TTCI. Likewise, we analyse the most influential dimensions in tourism competitiveness. Air transport infrastructures, cultural resources and ICT readiness are the key dimensions that explain the main disparities.
- Advantages, limitations and solutions in the use of ERP systems (Enterprise Resource Planning). A case study in the hospitality industryPublication . Azevedo, Paula Serdeira; Romão, Mário; Rebelo, EfigénioEnterprise Resource Planning systems (ERP) have emerged as solutions oriented to manage organization´s resources in an integrated way. They allowed the automation of its department’s activities, made information available to users at the right time, supporting more accurately their decision-making needs. However, although the implementation of these systems has brought considerable benefits to users, they don’t cover all processes from all industries. Many organizations have recognized this limitation, and consequently felt the need to implement specific solutions to their industry, sector or line of business. From the collected case study business drivers and objectives, we then analyzed the advantages and limitations of ERP Systems in the hospitality industry, in order to understand how this industry uses ERP Systems and solves the challenge of integrating information spread through several heterogeneous information systems.
- Entrepreneurship, communication and ICT in secondary educationPublication . Medina Vidal, F.,; Monteiro, I; Briones-Peñalver, Antonio-Juan; Azevedo, Paula Serdeira; Martínez Martínez, I. J.; Contreiras, J.; Hernández Gómez, E.Education is essential to developing young people’s skills and culture. It is vital that entrepreneurship education is addressed from the secondary education. Entrepreneurship education is essential not only to shape the mindsets of young people but also to provide the skills that are important to developing an entrepreneurial culture. The entrepreneurship key competence refers to an individual’s ability to turn ideas into action. It includes creativity, innovation, and the ability to plan projects in order to achieve objectives. Besides, communication and ICT are relevant in innovation processes in organizations, especially in schools where people interact daily and it is intended to ensure a good future for the organization. In schools, the existence of good communication and the use of ICT is a relevant factor for the integration of teaching innovative projects related to entrepreneurship. A good communication ensures the dissemination of educational innovation processes adopted by the teachers. It´s relevant to improve teaching practice. Communication and the ICT play a key role in the processes of educational innovation. The incorporation of innovative materials, ICT, courses and communication activities, and the use of the media to extract information, are very important. Communication is essential in the secondary education. If the communication flows were eliminated in the school, we would not have school. Communication is introduced into all activities of the school, representing an important tool with which individuals understand their role in the school and integrates organizational departments. The secondary schools are organized through a model based on the participation and collaboration of its component, coordinating the actions of different people in order to achieve the proposed educational objectives. Therefore, the optimal operation of a secondary school is closely related to communication processes taking place in this organization. This paper studies the entrepreneurship, communication processes and the ICT in secondary education. Media and communication channels used in secondary schools to spread the teaching innovation projects related to the entrepreneurship are studied. Supports or conventional tools and new technologies for communication in educational organizations are also analysed when it is studied and worked the entrepreneurship in the classroom.
- Can they manage in a sustainable way? The role of international destination awards in beach managementPublication . Yılmaz, Emine; Perna, Fernando; Serdeira Azevedo, Paula; Custódio, Maria João; Çeken, HüseyinThis study aims to reveal the perceptions of local beach destination managers about the level of sustainability in their management practices. This research puts into practice a comparative study assessing two beach destinations: Mugla, located in Turkey, which won the World Travel Award, and Algarve, located in Portugal, which is a member state of the European Union (EU) that has also repeatedly won the same award. In this context, in-depth interviews were held with tourism offices in selected destinations and qualitative data were obtained through semistructured interviews that were carried out between February and April 2020. As a study outcome, two hypotheses were elected and analysed: "the two regions' sustainable managerial practices differ " and "no difference exists between the regions. " Both regions won the same award, but the EU Algarve destination is still winning the award, whereas the non-EU Mugla destination is not. The findings can be shared with beach destination managers to create or increase their sustainability awareness. No studies were found that compared the sustainable management of award-winning EU and non-EU beach destinations. Because of this gap in the literature, this study will add value to the literature about this topic.
- Smart travel planning to the Algarve by older tourists before the Covid-19 pandemic crisisPublication . Ribeiro, Conceição; Rocha Silva, Carolina; Serdeira Azevedo, Paula; Pires Rosa, ManuelaInformation and communication technologies, or ICT, have revolutionized societies' daily lives and the economy's development on a global scale. Senior tourism is considered a sector in solid expansion, and, as such, it matters to understand the importance that these tourists attribute to these technologies. The association between tourism and digitalization gave rise to the concept of "smart tourism". So, it is essential to have the necessary skills to be active in a world mediated by the internet. It is not just tourist destinations that have evolved in the present digital age; tourists, themselves, have also changed. However, this digitalization has not equitably reached the entire senior population. The main goal of this article is to analyze the internet use by older tourists to plan their trip to the Algarve before the COVID-19 pandemic crisis. It has the specific objective of identifying and exploring what type of service they sought the information. The results indicate that there are statistically significant differences between different groups of respondents regarding the use of the internet to plan a trip to the Algarve.
- Key factors in tourism management to improve competitiveness in Latin AmericaPublication . Guaita Martínez, José Manuel; Serdeira Azevedo, Paula; Martín Martín, José María; Puertas Medina, Rosa MaríaPurpose This paper analyzes tourism competitiveness in Latin America, providing a country-level ranking of tourism competitiveness. The study also identifies which areas of management to focus on in order to increase competitiveness in each case. Design/methodology/approach The study is based on the variables used by the World Economic Forum (WEF) to measure tourism competitiveness. The DP2 distance method is used to create a synthetic indicator. This method helps identify which areas best explain differences in competitiveness between countries. Findings In tourism, the most competitive Latin American countries are Costa Rica, Chile, Panama, Mexico and Uruguay. The areas that best explain the differences between countries relate to cultural and natural resources, the implementation of information and communication technologies (ICTs), international openness and transport infrastructure. These are therefore priority areas for tourism managers. Practical implications This paper provides detailed analysis for each country. The situation in each country is presented in terms of the key areas highlighted by the analysis. This approach can aid the individual decisions of companies and public managers, thus enhancing tourism competitiveness. This greater competitiveness can strengthen the tourism sector, which is crucial in uncertain times. Originality/value Based on a synthetic indicator, this research offers the first country-level analysis of tourism competitiveness in Latin America. The study is also novel in its ability to detect the areas where action should be taken to improve tourism competitiveness. This analysis offers an alternative to the WEF Travel and Tourism Competitiveness Index (TTCI), which has certain weaknesses. The results can help enhance tourism competitiveness in Latin American countries through the specific recommendations presented in this paper.