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As tendências sazonais e temporais na procura por um serviço de urgência de uma região turística
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| 1.34 MB | Adobe PDF |
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Abstract(s)
A crescente procura pelos serviços de urgência constitui um desafio em vários países membros da Organização para a Cooperação e Desenvolvimento Económico (OCDE), especialmente em Portugal. Na região do Algarve, o impacto do turismo exerce uma pressão adicional sobre os serviços, o que torna essencial adaptar o modelo de gestão à variação na procura, de acordo com os doentes e as suas condições clínicas, com o objetivo de prevenir a sobrelotação. O estudo das tendências sazonais e temporais da procura é fundamental para otimizar o planeamento e a gestão dos recursos. Objetivos: Este estudo pretende analisar as tendências sazonais e temporais na procura por um serviço de urgência (SU) de uma região turística. Adicionalmente, procura distinguir essas tendências entre residentes, turistas nacionais e internacionais. Metodologia: Estudo retrospetivo dos episódios de urgência do Serviço de Urgência Polivalente (SUP) de Faro no ano de 2023. A análise dos dados foi realizada através de estatística descritiva utilizando o Software IBM SPSS Statistics, versão 28.0.1.0. Resultados: No verão, registou-se o maior número de episódios de urgência no SUP de Faro. O caracter de urgência dos episódios foi mais elevado nesta estação. No inverno, a procura diminuiu. No entanto, as taxas de internamento, referenciação e de mortalidade foram as mais elevadas de todo o ano. Os residentes revelaram uma procura constante pelo SUP. Os turistas nacionais apresentaram um pico de afluência acentuado em agosto, com mais episódios à segunda-feira e entre as 8 e as 12 horas. Os turistas internacionais visitaram mais frequentemente o SUP aos sábados e entre as 12 e as 16 horas. Apesar dos turistas apresentarem uma maior percentagem de episódios de alta prioridade, as taxas de internamentos, de referenciação e de mortalidade foram superiores para os residentes. Conclusões: Os turistas exercem um impacto significativo no SUP de Faro. Além de contribuírem para o aumento de episódios, especialmente no verão, as suas situações clínicas tendem a apresentar um maior carácter de urgência em comparação com a população residente. Assim, os seus padrões sazonais e temporais devem ser considerados no planeamento e gestão dos recursos deste serviço.
The increasing demand for emergency services presents a challenge in several member countries of the Organisation for Economic Co-operation and Development (OECD), particularly in Portugal. In the Algarve region, the impact of tourism adds additional pressure on services, making it essential to adapt the management model to variations in demand based on patients and their clinical conditions to prevent overcrowding. Studying seasonal and temporal trends in demand is crucial for optimizing planning and resource management. Objectives: This study aims to analyze the seasonal and temporal trends in demand for an emergency department (ED) in a tourist region. Additionally, it seeks to distinguish these trends among residents, national tourists, and international tourists. Methodology: Retrospective study of emergency episodes at Faro's Multi-purpose Emergency Service (SUP) in 2023. Data analysis was performed using descriptive statistics with IBM SPSS Statistics Software, version 28.0.1.0. Results: The summer recorded the highest number of emergency episodes at the SUP in Faro. The urgency level of episodes was also higher during this season. In winter, demand decreased, but the rates of hospitalization, referral, and mortality were the highest of the year. Residents showed a constant demand for the SUP. National tourists had a pronounced peak in attendance in august, with more episodes on mondays and between 8 and 12 hours. International tourists visited the SUP more frequently on Saturdays and between 12 and 16 hours. Despite tourists having a higher percentage of high-priority episodes, the rates of hospitalizations, referrals, and mortality were higher for residents. Conclusions: Tourists have a significant impact on the SUP in Faro. In addition to contributing to an increase in episodes, especially in the summer, their clinical situations tend to be of higher urgency compared to the resident population. Therefore, their seasonal and temporal patterns should be considered in the planning and management of this service's resources.
The increasing demand for emergency services presents a challenge in several member countries of the Organisation for Economic Co-operation and Development (OECD), particularly in Portugal. In the Algarve region, the impact of tourism adds additional pressure on services, making it essential to adapt the management model to variations in demand based on patients and their clinical conditions to prevent overcrowding. Studying seasonal and temporal trends in demand is crucial for optimizing planning and resource management. Objectives: This study aims to analyze the seasonal and temporal trends in demand for an emergency department (ED) in a tourist region. Additionally, it seeks to distinguish these trends among residents, national tourists, and international tourists. Methodology: Retrospective study of emergency episodes at Faro's Multi-purpose Emergency Service (SUP) in 2023. Data analysis was performed using descriptive statistics with IBM SPSS Statistics Software, version 28.0.1.0. Results: The summer recorded the highest number of emergency episodes at the SUP in Faro. The urgency level of episodes was also higher during this season. In winter, demand decreased, but the rates of hospitalization, referral, and mortality were the highest of the year. Residents showed a constant demand for the SUP. National tourists had a pronounced peak in attendance in august, with more episodes on mondays and between 8 and 12 hours. International tourists visited the SUP more frequently on Saturdays and between 12 and 16 hours. Despite tourists having a higher percentage of high-priority episodes, the rates of hospitalizations, referrals, and mortality were higher for residents. Conclusions: Tourists have a significant impact on the SUP in Faro. In addition to contributing to an increase in episodes, especially in the summer, their clinical situations tend to be of higher urgency compared to the resident population. Therefore, their seasonal and temporal patterns should be considered in the planning and management of this service's resources.
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Keywords
Tendências Sazonais Tendências Temporais Serviço de Urgência Turistas Sazonalidade Hospital