Aligning business processes and work practices

Zacarias, M.; Martins, Paula Ventura

http://hdl.handle.net/10400.1/6927

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Authors

Zacarias, M.

Martins, Paula Ventura

Abstract(s)

Current business process modeling methodologies offer little guidance regarding how to keep business process models aligned with their actual execution. This paper describes how to achieve this goal by uncovering and supervising business process models in connection with work practices using BAM. BAM is a methodology for business process modeling, supervision and improvement that works at two dimensions; the dimension of processes and the dimension of work practices. The business modeling component of BAM is illustrated with a case study in an organizational setting.