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Systematic literature review on the profile of tourists in four- and five-star hotels based on online reviews

2024-08-01Journal article Open access
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dc.contributor.authorFerreira, Ana
dc.contributor.authorRenda, Ana Isabel
dc.contributor.authorCorreia, Marisol B.
dc.date.accessioned2024-11-12T11:46:12Z
dc.date.available2024-11-12T11:46:12Z
dc.date.issued2024-08-01
dc.description.abstractThis systematic literature review analyses included peer-reviewed journals published from 1 January 2008 to 31 May 2022, using 19 keywords related to content shared by tourists and the hotel sector, in the <jats:italic>Biblioteca do Conhecimento Online</jats:italic> (B-on) and the Web of Science (Wos). The 39 articles considered for this analysis were classified according to the name of the journal in which they appeared and their respective year of publication, the location of the hotels analysed, the booking and opinion platform used, as well as the number of reviews and hotels studied. In addition to contributing to the existing literature on online reviews, this study provides theoretical input that hoteliers can use to aid their business performance and enable the development of further research by scholars. Although several studies analyse online reviews, these are still being little-used in the hotel industry in order to profile tourists. In this respect, this work intends to fill this research gap.eng
dc.identifier.doi10.2478/ejthr-2024-0002
dc.identifier.issn2182-4924
dc.identifier.urihttp://hdl.handle.net/10400.1/26251
dc.language.isoeng
dc.peerreviewedyes
dc.publisherSciendo
dc.relationCentre for Tourism Research, Development and Innovation
dc.relation.ispartofEuropean Journal of Tourism, Hospitality and Recreation
dc.rights.urihttp://creativecommons.org/licenses/by/4.0/
dc.subjectOnline reviews
dc.subjectHotel management
dc.subjectFour- and five-star hotels
dc.subjectTourists’ profile
dc.subjectSystematic literature review
dc.titleSystematic literature review on the profile of tourists in four- and five-star hotels based on online reviewseng
dc.typejournal article
dspace.entity.typePublication
oaire.awardTitleCentre for Tourism Research, Development and Innovation
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04470%2F2020/PT
oaire.citation.endPage34
oaire.citation.issue1
oaire.citation.startPage20
oaire.citation.titleEuropean Journal of Tourism, Hospitality and Recreation
oaire.citation.volume14
oaire.fundingStream6817 - DCRRNI ID
oaire.versionhttp://purl.org/coar/version/c_970fb48d4fbd8a85
person.familyNameRenda
person.familyNameCorreia
person.givenNameAna Isabel
person.givenNameMarisol B.
person.identifier1484477
person.identifier.ciencia-idCA13-9BCA-63C0
person.identifier.ciencia-idFE15-819A-4535
person.identifier.orcid0000-0002-1279-0703
person.identifier.orcid0000-0002-1788-6114
person.identifier.scopus-author-id55333058000
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
relation.isAuthorOfPublicationb2f6d811-3733-49ba-9e50-35cf66c0b919
relation.isAuthorOfPublicationee01864e-dec4-4285-a4b7-4ccb53d9afaa
relation.isAuthorOfPublication.latestForDiscoveryb2f6d811-3733-49ba-9e50-35cf66c0b919
relation.isProjectOfPublication779ad4fe-bc72-4d16-a6a9-19de115e63a9
relation.isProjectOfPublication.latestForDiscovery779ad4fe-bc72-4d16-a6a9-19de115e63a9

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