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Do tourism applications' quality and user experience influence its acceptance by tourists?

2019Journal article Restricted access
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dc.contributor.authorPalos-Sanchez, Pedro
dc.contributor.authorRamon Saura, Jose
dc.contributor.authorCorreia, Marisol B.
dc.date.accessioned2021-06-24T11:35:30Z
dc.date.available2021-06-24T11:35:30Z
dc.date.issued2019
dc.description.abstractThe aim of the present study is to improve the understanding regarding the acceptance of tourism apps available for the marketing and tourism destination. For this purpose, the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) was adapted to investigate the determinants of users' behavioral intention for mobile tourism applications according to the quality and user experience of tourism applications. In order to understand whether the design of and user experience with tourist applications influence those apps' use and acceptance, the variable Trust in the Internet operator was added to UTAUT2 as an external variable, as well as App Quality and App User Experience. To investigate the determinants of the users' behavioral intention, a survey of 552 users was performed, and the data were analyzed using the partial least squares path modeling in Spain and Portugal. The results contribute to a deeper understanding of user needs when they decide whether to download a mobile tourism app and whether to use it at their destination.
dc.description.sponsorshipFCT - Foundation for Science and TechnologyPortuguese Foundation for Science and Technology [UIDB/04470/2020 CiTUR]
dc.description.versioninfo:eu-repo/semantics/publishedVersion
dc.identifier.doi10.1007/s11846-020-00396-y
dc.identifier.issn1863-6683
dc.identifier.urihttp://hdl.handle.net/10400.1/16459
dc.language.isoeng
dc.peerreviewedyes
dc.publisherSpringer
dc.subjectMobile application
dc.subjectApp user experience
dc.subjectApp quality
dc.subjectMobile tourism applications
dc.subjectUTAUT2
dc.subject.otherBusiness & Economics
dc.titleDo tourism applications' quality and user experience influence its acceptance by tourists?
dc.typejournal article
dspace.entity.typePublication
oaire.citation.titleReview of Managerial Science
person.familyNameCorreia
person.givenNameMarisol B.
person.identifier.ciencia-idFE15-819A-4535
person.identifier.orcid0000-0002-1788-6114
person.identifier.scopus-author-id55333058000
rcaap.rightsrestrictedAccess
rcaap.typearticle
relation.isAuthorOfPublicationee01864e-dec4-4285-a4b7-4ccb53d9afaa
relation.isAuthorOfPublication.latestForDiscoveryee01864e-dec4-4285-a4b7-4ccb53d9afaa

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