Setting the relationship between human-centered approaches and users? Digital well-being: A review

Polanco-Diges, Leticia; Ramón Saura, José; Patrícia Valle, Patrícia Oom do Valle

http://hdl.handle.net/10400.1/18849

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Authors

Polanco-Diges, Leticia

Ramón Saura, José

Patrícia Valle, Patrícia Oom do Valle

Abstract(s)

With the advancement of technology and advent of the new digital era, the society is getting increasingly exposed to novel technologies, digital platforms, or smart devices. This reality opens a wide range of questions about the benefits and challenges of technology and its impact on humans. In this context, the present study investigates the relationship between human-centered approaches and their application to achieve users' digital well-being, as well as explores whether marketing and business industry are sufficiently considering human-centered approaches in their implementation of practices that care for users' digital wellbeing. To this end, we conduct a systematic literature review. The exploratory results confirm that the implementation of human-centered approaches makes it possible to achieve a greater user well-being in the marketing and management sector. Additionally, we also identify and dis-cuss seven more relevant areas. Our review concludes with a discussion of the theoretical and practical implications of our findings for further research on the use of human-centric and digital well-being concepts.