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The financial impact of a withdrawn ISO 9001 certificate

2016Journal article Open access
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dc.contributor.authorCândido, Carlos
dc.contributor.authorCoelho, Luís
dc.contributor.authorPeixinho, Rúben
dc.date.accessioned2016-01-04T18:16:56Z
dc.date.available2016-01-04T18:16:56Z
dc.date.issued2016
dc.descriptionThe authors thank two anonymous referees for their insightful comments and helpful suggestions. The authors thank also Jennifer Nicole Elston and Mário Luís Miranda Soares for their help. Finally, the authors are pleased to acknowledge the financial support from Fundação para a Ciência e a Tecnologia and FEDER/COMPETE (grant UID/ECO/04007/2013).pt_PT
dc.description.abstractThe purpose of this paper is to assess to what extent the loss of the ISO 9001 certification affects the decertified firms’ financial performance. Design/methodology/approach – Using standard event-study methods, this paper matches a sample of 143 Portuguese companies that lost their ISO 9001 certification with similar non-event counterpart firms (according to return-on-assets and size) and compares the performance of these two groups of firms using financial data collected from the AMADEUS database. Findings – Results show no statistical significant differences in the financial performance (as measured by return-on-assets, return-on-sales, and sales growth) between companies that lost their ISO 9001 certification and their matched firms. Although the literature suggests that certification improves firms’ performance and that the benefits of certification may last over long periods of time, this paper’s results suggest that, after decertification, companies do not exhibit over or underperformance in their operations vis-à-vis comparable firms that do not undergo the same event. Originality/value – As far as the authors are aware, this is the first study assessing the impact of ISO 9001 certificate withdrawal on the decertified firms’ financial performance.pt_PT
dc.identifier.citationCândido, Carlos J.F., L.M.S. Coelho e R.M.T. Peixinho (2016) The financial impact of a withdrawn ISO 9001 Certificate, International Journal of Operations & Production Management, 36(1), 23-41.pt_PT
dc.identifier.doihttp://dx.doi.org/10.1108/IJOPM-11-2014-0540pt_PT
dc.identifier.issn0144-3577
dc.identifier.otherAUT: CCA00501; RPE01489; LCO01781;
dc.identifier.urihttp://hdl.handle.net/10400.1/7379
dc.language.isoengpt_PT
dc.peerreviewedyespt_PT
dc.publisherEmeraldpt_PT
dc.relationCenter for Advanced Studies in Management and Economics
dc.relation.publisherversionhttp://www.emeraldinsight.com/doi/10.1108/IJOPM-11-2014-0540pt_PT
dc.subjectISO 9000pt_PT
dc.subjectISO 9001pt_PT
dc.subjectEvent studypt_PT
dc.subjectCertificate withdrawalpt_PT
dc.subjectDecertificationpt_PT
dc.subjectLoss of certificatept_PT
dc.subjectFinancial impactpt_PT
dc.titleThe financial impact of a withdrawn ISO 9001 certificatept_PT
dc.typejournal article
dspace.entity.typePublication
oaire.awardTitleCenter for Advanced Studies in Management and Economics
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UID%2FECO%2F04007%2F2013/PT
oaire.citation.endPage41pt_PT
oaire.citation.issue1
oaire.citation.startPage23pt_PT
oaire.citation.titleInternational Journal of Operations and Production Managementpt_PT
oaire.citation.volume36pt_PT
oaire.fundingStream6817 - DCRRNI ID
person.familyNameCandido
person.familyNameSERRA COELHO
person.familyNamePeixinho
person.givenNameCarlos Joaquim Farias
person.givenNameLUÍS MIGUEL
person.givenNameRúben
person.identifier.ciencia-idDF13-9313-8491
person.identifier.ciencia-id2E1B-1ABB-ABAE
person.identifier.ciencia-idFF1E-3689-2765
person.identifier.orcid0000-0001-5875-1243
person.identifier.orcid0000-0002-8074-4194
person.identifier.orcid0000-0003-4178-3008
person.identifier.ridC-3836-2008
person.identifier.ridV-5912-2017
person.identifier.scopus-author-id6602395626
person.identifier.scopus-author-id57000471900
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
rcaap.rightsopenAccesspt_PT
rcaap.typearticlept_PT
relation.isAuthorOfPublication6e59a1a9-831d-4047-a7c0-1b8840dfcde7
relation.isAuthorOfPublication55f90d09-aedc-4e04-85df-7b4ff1a2a278
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relation.isAuthorOfPublication.latestForDiscovery55f90d09-aedc-4e04-85df-7b4ff1a2a278
relation.isProjectOfPublication02c88239-fad7-4023-a285-1496031dbee4
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