Publicação
Customer destination-based experience and loyalty: exploring the role of tourists’ emotions
| datacite.subject.sdg | 08:Trabalho Digno e Crescimento Económico | |
| datacite.subject.sdg | 12:Produção e Consumo Sustentáveis | |
| datacite.subject.sdg | 11:Cidades e Comunidades Sustentáveis | |
| dc.contributor.author | Piedade, David | |
| dc.contributor.author | Martins Guerreiro, Maria Manuela | |
| dc.contributor.author | Pinto, Patrícia | |
| dc.date.accessioned | 2026-03-24T10:36:40Z | |
| dc.date.available | 2026-03-24T10:36:40Z | |
| dc.date.issued | 2024-07-26 | |
| dc.description.abstract | Purpose – Following an experiential marketing approach, this study addresses whether customer destination-based experiences (CDBE) affect tourists’ loyalty and emotions and if positive and negative emotions mediate this relationship. Hence, this study aims to verify the role positive and negative emotions play in the link between CDBE and tourists’ loyalty in a safe and joyful tourism destination in Europe. Design/methodology/approach – A conceptual model was tested using data collected from tourists visiting the Algarve region, a mature seaside tourism destination in southern Portugal. The relationships implicit in the model were tested through the partial least squares structural equation modelling method. Findings – The findings highlight that positive and negative tourist’s emotional responses mediate the relationship between CDBE and loyalty. Moreover, tourists’ experience and loyalty are influenced by their positive and negative emotions. Practical and theoretical implications are discussed. Originality/value – Leveraged on extant research gaps, this study contributes to deepening the existing tourism literature by discussing whether CDBE affect tourists’ loyalty and emotions and whether these positive and negative emotions mediate that relationship in the context of a highly appraised touristic destination in Europe. | eng |
| dc.identifier.doi | 10.1108/cbth-05-2023-0060 | |
| dc.identifier.eissn | 2752-6674 | |
| dc.identifier.issn | 2752-6666 | |
| dc.identifier.uri | http://hdl.handle.net/10400.1/28523 | |
| dc.language.iso | eng | |
| dc.peerreviewed | yes | |
| dc.publisher | Emerald | |
| dc.relation | Research Centre for Tourism, Sustainability and Well-being | |
| dc.relation | TurExperience - Tourist experiences' impacts on the destination image: searching for new opportunities to the Algarve. | |
| dc.relation.ispartof | Consumer Behavior in Tourism and Hospitality | |
| dc.rights.uri | N/A | |
| dc.subject | Customer experience | |
| dc.subject | Customer destination-based experiences | |
| dc.subject | Loyalty | |
| dc.subject | Positive emotions | |
| dc.subject | Negative emotions | |
| dc.title | Customer destination-based experience and loyalty: exploring the role of tourists’ emotions | eng |
| dc.type | journal article | |
| dspace.entity.type | Publication | |
| oaire.awardNumber | UIDB/04020/2020 | |
| oaire.awardNumber | SAICT-ALG/39588/2018 | |
| oaire.awardTitle | Research Centre for Tourism, Sustainability and Well-being | |
| oaire.awardTitle | TurExperience - Tourist experiences' impacts on the destination image: searching for new opportunities to the Algarve. | |
| oaire.awardURI | info:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04020%2F2020/PT | |
| oaire.awardURI | info:eu-repo/grantAgreement/FCT/Concurso de Projetos de Investigação Científica e Desenvolvimento Tecnológico nos domínios Prioritários do Turismo, das Energias Renováveis e TIC - Programa Operacional do Algarve - 2018/SAICT-ALG%2F39588%2F2018/PT | |
| oaire.citation.endPage | 496 | |
| oaire.citation.issue | 4 | |
| oaire.citation.startPage | 478 | |
| oaire.citation.title | Consumer Behavior in Tourism and Hospitality | |
| oaire.citation.volume | 19 | |
| oaire.fundingStream | 6817 - DCRRNI ID | |
| oaire.fundingStream | Concurso de Projetos de Investigação Científica e Desenvolvimento Tecnológico nos domínios Prioritários do Turismo, das Energias Renováveis e TIC - Programa Operacional do Algarve - 2018 | |
| oaire.version | http://purl.org/coar/version/c_970fb48d4fbd8a85 | |
| person.familyName | Martins Guerreiro | |
| person.familyName | Pinto | |
| person.givenName | Maria Manuela | |
| person.givenName | Patrícia | |
| person.identifier.ciencia-id | 0616-9DC2-CCD3 | |
| person.identifier.ciencia-id | 1215-D615-204C | |
| person.identifier.orcid | 0000-0002-6398-9712 | |
| person.identifier.orcid | 0000-0002-3153-2830 | |
| person.identifier.rid | C-3197-2018 | |
| person.identifier.scopus-author-id | 38361439300 | |
| person.identifier.scopus-author-id | 57200566502 | |
| project.funder.identifier | http://doi.org/10.13039/501100001871 | |
| project.funder.identifier | http://doi.org/10.13039/501100001871 | |
| project.funder.name | Fundação para a Ciência e a Tecnologia | |
| project.funder.name | Fundação para a Ciência e a Tecnologia | |
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