CNT2-Artigos (em revistas ou actas indexadas)
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Browsing CNT2-Artigos (em revistas ou actas indexadas) by Author "AGAPITO, DORA"
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- Designing compelling accommodationscapes: Testing a framework in a rural contextPublication . AGAPITO, DORA; Pinto, Patrícia; Ascenção, Mário Passos; Tuominen, PasiWell-designed experiencescapes are deemed a key factor in the marketing of tourist experiences aiming at positive tourists’ responses. However, this aspect has been underrepresented in empirical research focused on accommodation businesses. This study proposes the construct compelling accommodationscape and empirically tests a theoretical framework in a rural context through the lens of experiential marketing. The proposed construct is presented as the external stimuli that underlie an engaging context of the guest experience in lodging units, based on the idea that a holistic approach to stimuli can evoke interest and attention; and, subsequently, act as a driver to positive action. Apart from physical stimuli and staff performance, which have been the factors more commonly examined in services marketing, the construct compelling accommodationscape extends the servicescape approach by also addressing product-related factors, the existence of a theme and social interactions. Structural equation modelling applied to data from a survey administered in rural lodgings in Southwest Portugal supports that the five external factors underlie the proposed construct. In turn, compelling accommodationscape is positively related to tourists’ satisfaction and positive behavioural intentions. Theoretical and practical implications are provided for scholars and rural accommodation managers.
- Experience management in hospitality and tourism: reflections and implications for future researchPublication . AGAPITO, DORA; Sigala, MariannaPurpose - This paper aims to provide a critical reflection on the management of experiences in hospitality and tourism (H&T). The paper investigates the evolution of experience research, while discussing the emerging challenges and opportunities for management. Design/methodology/approach - The study adopts a critical and reflective approach for providing future directions of experience research. Three major fields are identified to discuss advances, challenges and opportunities in experience research: conceptualization and dimensions of experiences; relational network for experience management; and theoretical and methodological approaches. Findings - The paper proposes a mindset shift to guide experience research, but also to redirect and research thinking and managerial practices about the role of experiences in the economy and society. This proposed humanized perspective to experience research and management is deemed important given the contemporary socio-economic, environmental and technological challenges of the environment. Research limitations/implications - This paper identifies a set of theoretical and managerial implications to help scholars and professionals alike to implement the humanized perspective to experience research. Implications relate to conceptualization, relational network and theoretical and methodological approaches in experience research. Originality/value - This study critically assesses research challenges and opportunities around customer experience management (CEM) in H&T contexts. This reflective and critical look at customer experiences not only informs future research for advancing knowledge and practice but also proposes a mindset shift about the role and nature of CEM in the society and economy.
- Meaningful experiences in tourism: A systematic review of psychological constructsPublication . Câmara, Ester; Pocinho, Margarida; AGAPITO, DORA; Jesus, SaúlThis study explored the components of meaningful tourist experiences together with their antecedents and outcomes according to a framework of positive psychology and tourism. The theoretical rationale of this systematic literature review was chosen to clarify the synergies between these constructs, wellbeing and mindfulness to understand how tourists derive meaning from their experiences. The scientific platforms Scopus and Web of Science were selected to conduct the search for journal articles. After applying the inclusion and exclusion criteria, the final sample was comprised of 70 articles. The results evidence the holistic character of meaningful experiences in tourism in terms of personal, emotional, wellbeing, relational and behavioural dimensions that enable a better conceptualisation of the construct. These experiences were significantly assessed on life satisfaction, meaning and purpose, emotions, authenticity and mindfulness. This review highlights the potential of positive psychology to maximise tourists' wellbeing through their experiences. It represents an opportunity for the tourism and hospitality industry as well as other entities to enhance tourists' experiences, such as researchers, psychologists, resident communities and universities. Therefore, this study contributes to future research to better assess meaningful tourist experiences and to tourism companies so they can manage enhanced experiences considering the multidimensional nature of the construct from a positive psychology perspective.
- The sensory experience of visitors with hearing impairment in Hong Kong Wetland Park based on spatial sensory mapping and self-reported textual analysisPublication . Chan, Chung-Shing; Shek, Kwo Fung; AGAPITO, DORAThis study investigates the multi-sensory experience of visitors with hearing impairment (HI) in Hong Kong Wetland Park through spatial mapping of their self-reported positive and negative sensory stimuli, and expres-sion of the overall experience. A series of field visits for a total of 104 sampled voluntary HI participants were set up, applying a modified Sensory Experience Elicitation Protocol (SEEP) instrument in the form of self-administered questionnaire, to extract sensory information. The results show the geographical distribution of sensory stimuli and their spatial pattern of magnitude across different zones and features in the Wetland Park. Tactile experience of the HI participants is relatively rich compared to other non-visual senses. A combination of different stimuli can be found in the park, although visual, auditory and tactile elements seem to be more prominent.
- Understanding Vanlife: the current state of the art of a vehicle-based hypermobile travel phenomenonPublication . Muhs, Christina; AGAPITO, DORA; Pereira, LuisThis article outlines the current state of the art on Vanlife from a tourism perspective, highlighting and summarizing definitions derived from literature. Hypermobile lifestyles, often used interchangeably with Vanlife, such as ‘Digital Nomads’, ‘RVing’, ‘Backpacking’ and ‘Lifestyle Travellers, are reviewed by theoretically depicting the similarities and separating factors between the concepts. The literature section applies an integrative approach to advancing knowledge and producing a theoretical framework. Based on the literature review and identified research gaps, this paper develops the Vanlife segmentation research framework. The framework paves the way for future studies on Vanlife and its various segments. Lastly, a definition of Vanlife in a tourism context is provided to aid future research on the vehicle-based hypermobile travel style.