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Publication
Designing compelling accommodationscapes: Testing a framework in a rural context
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Advisor(s)
Abstract(s)
Well-designed experiencescapes are deemed a key factor in the marketing of tourist experiences aiming at
positive tourists’ responses. However, this aspect has been underrepresented in empirical research focused
on accommodation businesses. This study proposes the construct compelling accommodationscape and
empirically tests a theoretical framework in a rural context through the lens of experiential marketing.
The proposed construct is presented as the external stimuli that underlie an engaging context of the
guest experience in lodging units, based on the idea that a holistic approach to stimuli can evoke interest
and attention; and, subsequently, act as a driver to positive action. Apart from physical stimuli and staff
performance, which have been the factors more commonly examined in services marketing, the construct
compelling accommodationscape extends the servicescape approach by also addressing product-related
factors, the existence of a theme and social interactions. Structural equation modelling applied to data
from a survey administered in rural lodgings in Southwest Portugal supports that the five external factors
underlie the proposed construct. In turn, compelling accommodationscape is positively related to tourists’
satisfaction and positive behavioural intentions. Theoretical and practical implications are provided for scholars and rural accommodation managers.
Description
Keywords
Experiencescape Accommodationscape Servicescape Hospitality Tourism experience design Tourism experience marketing Guest satisfaction Guest loyalty Framework Rural accommodation
Citation
Publisher
Sage