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- Planning tourism in protected natural areas: safety, soft law and conflict management between beach users. the case of surf in Aljezur, PortugalPublication . Machado, Virgílio; Contreiras, Joaquim Pinto; Duarte, Ana PatríciaThe intensification of tourism in coastal areas can increase planning problems, with potential conflicts amongst beach users affecting their safety perceptions and, ultimately, their tourist experience. Therefore, this constitutes an important concern for local authorities. The present study was conducted on an environmentally sensitive tourism destination located in a protected natural area in the Algarve, Portugal, with a quite significant level of surf tourism activities-the Aljezur municipality. In total, 245 surfers and 282 bathers were surveyed as these beach user groups have been observed to have a potential for intergroup conflict. Data were collected regarding their perceptions of personal safety, conflicts between beach users, and conflict management strategies. The respondents were also surveyed regarding how local authorities can provide strategies of soft law for a more sustainable management of surfing tourism. The findings revealed a consensus about the safety of Aljezur beaches and existence of perceived low conflict levels amongst beach users. The strategies more valued by respondents to promote surfing tourism development in the territory include the preservation of the natural resources and the developed of local regulation. Overall, these findings can be useful to the sustainable management of the surfing tourism in the territory.
- Desempenho social no Zoomarine Algarve: análise das dimensões internas e externas sob a perspectiva dos gestores.Publication . Contreiras, Joaquim; Machado, Virgílio; Duarte, Ana PatríciaO presente estudo, de natureza qualitativa, pretendeu conhecer a visão dos gestores sobre o desempenho social do parque temático Zoomarine Algarve, ao identificar a estratégia e as principais práticas de responsabilidade social implementadas pela empresa, tanto a nível interno, como externo. No âmbito deste estudo foram realizadas cinco entrevistas ao CEO e a Diretores de departamentos. A informação reunida a partir das entrevistas permitiu o preenchimento de um scorecard de responsabilidade social que caracteriza e avalia o desempenho da empresa em sete dimensões: cultura ética e de responsabilidade social, ambiente, clientes, fornecedores, funcionários, acionistas e comunidade. A pontuação obtida nas várias dimensões em avaliação foi positiva, particularmente no que respeita ao relacionamento com os clientes, fornecedores, trabalhadores e comunidade.
- Corporate social responsibility in tourism: The case of Zoomarine AlgarvePublication . Contreiras, Joaquim; Machado, Virgílio; Duarte, Ana PatríciaThis study had a threefold purpose. First, it sought to examine the opinion of three important stakeholders – employees, visitors and members of the local community – about the corporate social responsibility (CSR) practices of the theme park, Zoomarine Algarve. Second, this study evaluated the perceptions of the public regarding the impact of the company’s activities on regional development and environmental awareness. Last, the study sought to understand if stakeholders’ opinions regarding this company’s engagement in CSR practices are related to the impacts attributed to Zoomarine Algarve’s regular functions. The methodology comprised quantitative research based on a survey administered to convenience samples of the target groups (n = 405). The results reveal that stakeholders have an extremely positive view of the theme park’s engagement in CSR practices and feel that it contributes significantly to regional development, as well as to raising the environmental awareness of visitors and local communities. The findings also show that perceptions of CSR engagement are positively related with perceived impacts.
- Corporate social responsibility in tourism: The case of Zoomarine AlgarvePublication . Contreiras, Joaquim; Machado, Virgílio; Duarte, Ana PatríciaThis study had a threefold purpose. First, it sought to examine the opinion of three important stakeholders - employees, visitors and members of the local community - about the corporate social responsibility (CSR) practices of the theme park, Zoomarine Algarve. Second, this study evaluated the perceptions of the public regarding the impact of the company?s activities on regional development and environmental awareness. Last, the study sought to understand if stakeholders? opinions regarding this company?s engagement in CSR practices are related to the impacts attributed to Zoomarine Algarve?s regular functions. The methodology comprised quantitative research based on a survey administered to convenience samples of the target groups (n = 405). The results reveal that stakeholders have an extremely positive view of the theme park?s engagement in CSR practices and feel that it contributes significantly to regional development, as well as to raising the environmental awareness of visitors and local communities. The findings also show that perceptions of CSR engagement are positively related with perceived impacts.