Business processes improvement on maintenance management: A case study

Abreu, João; Martins, Paula Ventura; Fernandes, Silvia Brito; Zacarias, M.

http://hdl.handle.net/10400.1/4427

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Authors

Abreu, João

Martins, Paula Ventura

Fernandes, Silvia Brito

Zacarias, M.

Abstract(s)

The adoption of business process improvement strategies is currently a concern of most organizations. The use of approaches to quality and service improvement and the quest for the benefits of this improvement on resource optimization enables organizations to achieve business objectives. Maintenance management also plays a significant role in achieving the goal of improving overall efficiency in the services of an organization, helping to maintain continuity and avoiding costly downtime. However, there have been few studies about business improvement in maintenance management. This paper presents a case study about maintenance management to realize business process improvement in an airport.

Keywords

Business Process Improvement Change management Information Technology Infrastructure Library Computerized Maintenance Management System Maintenance management