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Ciberataques a infra-estruturas críticas, enquanto fonte de stress ocupacional: estudo qualitativo sobre os recursos e exigências reportadas por profissionais de tics
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Abstract(s)
Apesar de todos os benefícios da informatização à sociedade, atualmente observam-se cada vez mais desafios e medos relacionados à vulnerabilidade dos sistemas informáticos e de armazenamento de dados. Os crimes informáticos e ataques a esses sistemas (ciberataques) têm sido cada vez mais registados pelas autoridades. A presente dissertação é um estudo qualitativo, em que foram feitas entrevistas com 20 profissionais que trabalham diretamente com as Tecnologias da Informação e Comunicação (TICs). Os dados coletados nas entrevistas foram analisados utilizando o método de Análise Temática. O principal objetivo da investigação foi estudar os efeitos de um ciberataque enquanto fator estressor para os trabalhadores de TICs. Como objetivos específicos, buscámos identificar os recursos e exigências relatados pelos participantes numa situação de ciberataque, além de perceber quais as estratégias usadas por eles para enfrentar o stress ocupacional que vão para além do recurso ao capital psicológico e considerando igualmente o capital social. Os resultados mostram que, apesar de cada participante descrever a experiência de um ciberataque de forma distinta, eles relatam essa ocorrência como uma situação de distress, que têm consequências negativas para si. Por outro lado, os participantes conseguem reconhecer os recursos disponíveis para lidar com as exigências impostas durante essa ocorrência, enfatizando a importância do capital psicológico e, principalmente, do capital social. Assim, eles reportaram adotar estratégias de coping adaptativas e funcionais para responder ao ciberataque enquanto fator estressor.
Despite all the benefits of computerization to society, today there are more and more challenges and fears related to the vulnerability of computer systems and data storage. Cybercrimes and attacks on these systems (cyberattacks) have been increasingly reported by the authorities. This dissertation is a qualitative study, in which were conduced interviews with 20 professionals who work directly with Information and Communication Technologies (ICTs). The data collected in the interviews were analyzed using the Thematic Analysis method. The main goal of the investigation was to study the effects of a cyberattack as a stressor for ICT workers. As specific goals, we seek to identify the resources and demands reported by the participants in a situation of cyberattack, in addition to observe which strategies they use to face occupational stress that go beyond the use of psychological capital and considering social capital as well. The results show that, although each participant describes the experience of a cyberattack differently, they report this occurrence as a distress situation, which has negative consequences for themselves. On the other hand, participants can to recognize the resources available to deal with the demands imposed during this occurrence, emphasizing the importance of psychological capital and, mainly, social capital. This way, they reported adopting adaptive and functional coping strategies to respond to the cyberattack as a stressor.
Despite all the benefits of computerization to society, today there are more and more challenges and fears related to the vulnerability of computer systems and data storage. Cybercrimes and attacks on these systems (cyberattacks) have been increasingly reported by the authorities. This dissertation is a qualitative study, in which were conduced interviews with 20 professionals who work directly with Information and Communication Technologies (ICTs). The data collected in the interviews were analyzed using the Thematic Analysis method. The main goal of the investigation was to study the effects of a cyberattack as a stressor for ICT workers. As specific goals, we seek to identify the resources and demands reported by the participants in a situation of cyberattack, in addition to observe which strategies they use to face occupational stress that go beyond the use of psychological capital and considering social capital as well. The results show that, although each participant describes the experience of a cyberattack differently, they report this occurrence as a distress situation, which has negative consequences for themselves. On the other hand, participants can to recognize the resources available to deal with the demands imposed during this occurrence, emphasizing the importance of psychological capital and, mainly, social capital. This way, they reported adopting adaptive and functional coping strategies to respond to the cyberattack as a stressor.
Description
Keywords
Ciberataque Capital psicológico Capital social Estratégias de coping Recursos Exigências Tecnologias de informação e comunicação