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Estratégias de contratação e retenção de trabalhadores no sector da manutenção dos campos de golfe no Algarve
| Name: | Description: | Size: | Format: | |
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| 4.73 MB | Adobe PDF |
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Abstract(s)
Este investiga os desafios e as estratégias para a contratação e retenção de profissionais de manutenção nos campos de golfe do Algarve, uma indústria que em 2018 representou €500M de VAB Bruto para a região. Através de inquéritos aplicados aos trabalhadores, abrangendo 78,8% dos campos de golfe algarvios, identificaram-se áreas críticas que necessitam de melhorias para garantir a sustentabilidade deste sector essencial para o turismo.
Os resultados indicam uma insatisfação significativa com as remunerações, com a larga maioria dos inquiridos a afirmar que este é o fator decisivo. A falta de oportunidades de progressão na carreira também é um fator chave, com mais de metade dos trabalhadores a expressarem indiferença ou descontentamento em relação às oportunidades recebidas. Estes fatores contribuem para a desmotivação e um elevado turnover. Adicionalmente, embora a relação trabalho-família seja considerada positiva, é crucial que não seja descurada para manter o bem-estar dos trabalhadores. A média etária elevada dos trabalhadores destaca-se igualmente como um aspeto crítico para a continuidade da força laboral.
Propõe-se a implementação de um Balanced Scorecard (BSC) para os departamentos de Manutenção de Golfe e RH, visando alinhar as práticas de gestão de recursos humanos com a estratégia organizacional delineada pela gestão de topo. Este projeto propõe uma abordagem estratégica integrada, com o objetivo de melhorar a satisfação e a retenção dos trabalhadores, assegurar a competitividade dos campos de golfe e contribuir para a capacidade de atração e retenção de trabalhadores qualificados para as manutenções dos campos de golfe.
This project investigates the challenges and strategies for hiring and retaining maintenance professionals in golf courses in the Algarve. This industry represented €500M of Gross Added Value for the region in 2018. Through surveys administered to workers, covering 78.8% of Algarve's golf courses, critical areas needing improvement were identified to ensure the sustainability of this essential tourism sector. The results indicate significant dissatisfaction with the wages, with the vast majority of respondents stating that this is the decisive factor The lack of career progression opportunities is also a key factor, with more than half of the workers expressing indifference or dissatisfaction with the opportunities provided. These factors contribute to demotivation and high turnover rates. Additionally, although the work-family relationship is generally viewed positively, it is crucial that it not be overlooked in order to maintain workers' well-being. The advanced average age of the workforce also stands out as a critical aspect for the continuity of the labour force. Implementing a Balanced Scorecard (BSC) is proposed for Golf Maintenance and HR departments, aiming to align human resource management practices with the organisational strategy outlined by top management. This project proposes an integrated strategic approach, intending to improve worker satisfaction and retention, ensure the competitiveness of golf courses, and contribute to the attraction and retention of qualified workers for golf course maintenance.
This project investigates the challenges and strategies for hiring and retaining maintenance professionals in golf courses in the Algarve. This industry represented €500M of Gross Added Value for the region in 2018. Through surveys administered to workers, covering 78.8% of Algarve's golf courses, critical areas needing improvement were identified to ensure the sustainability of this essential tourism sector. The results indicate significant dissatisfaction with the wages, with the vast majority of respondents stating that this is the decisive factor The lack of career progression opportunities is also a key factor, with more than half of the workers expressing indifference or dissatisfaction with the opportunities provided. These factors contribute to demotivation and high turnover rates. Additionally, although the work-family relationship is generally viewed positively, it is crucial that it not be overlooked in order to maintain workers' well-being. The advanced average age of the workforce also stands out as a critical aspect for the continuity of the labour force. Implementing a Balanced Scorecard (BSC) is proposed for Golf Maintenance and HR departments, aiming to align human resource management practices with the organisational strategy outlined by top management. This project proposes an integrated strategic approach, intending to improve worker satisfaction and retention, ensure the competitiveness of golf courses, and contribute to the attraction and retention of qualified workers for golf course maintenance.
Description
Keywords
Golfe Manutenção de golfe Contratação e retenção Balanced scorecard