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Publication
Perceções de hóspedes com mobilidade reduzida e de gestores de unidades hoteleiras sobre a hotelaria adaptada em Portugal Continental
| Name: | Description: | Size: | Format: | |
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| 1.59 MB | Adobe PDF |
Authors
Abstract(s)
Este estudo analisa a questão da mobilidade reduzida no contexto do turismo e da hotelaria em Portugal, áreas centrais da revisão de literatura realizada, e apresenta uma exaustiva descrição do enquadramento legal aplicável neste domínio. São realizadas entrevistas a indivíduos com mobilidade reduzida, para conhecer as suas experiências e perspetivas relativamente à acessibilidade e à adaptação dos hotéis em Portugal continental e são aplicados questionários a diretores de hotéis com o objetivo de compreender de que forma estes percecionam as dificuldades dos hóspedes e as adaptações realizadas nos hotéis.
Os resultados das entrevistas destacam a importância da acessibilidade na hotelaria, especialmente em relação às casas de banho, apontadas como um dos espaços com aspetos negativos percecionados mais frequentemente, a necessidade de informações detalhadas, antes da reserva, sobre as características dos quartos referidos como adaptados e a necessidade de formação adequada dos colaboradores dos hotéis para atender às necessidades dos hóspedes com mobilidade reduzida.
O estudo revela ainda que os diretores de hotéis inquiridos têm perspetivas distintas sobre as dificuldades enfrentadas pelos hóspedes com mobilidade reduzida, embora reconheçam a importância de iniciativas de turismo acessível e a melhoria das instalações para atender às suas necessidades.
Conclui-se neste estudo sobre a necessidade de melhorias na acessibilidade dos hotéis e de formação do pessoal para proporcionar experiências de viagem mais inclusivas e acessíveis para os hóspedes com mobilidade reduzida em Portugal.
This study examines the issue of reduced mobility in the context of tourism and hospitality in Portugal, central areas of the literature review conducted, and provides a comprehensive description of the applicable legal framework in this domain. Interviews were conducted with individuals with reduced mobility to understand their experiences and perspectives regarding accessibility and hotel adaptations at the national level. Questionnaires were also administered to hotel directors to comprehend how they perceive the difficulties faced by guests and the adaptations made within the hotels. The results of the interviews emphasize the importance of accessibility in the hospitality sector, especially concerning bathrooms, which are frequently mentioned as spaces with frequently perceived negative aspects. There is a need for detailed information before booking regarding the features of rooms designated as adapted, as well as a need for proper training of hotel staff to meet the needs of guests with reduced mobility. The study also reveals that the surveyed hotel directors hold different perspectives on the challenges faced by guests with reduced mobility, although they acknowledge the importance of accessible tourism initiatives and improving facilities to meet their needs. In conclusion, this study highlights the need for improvements in hotel accessibility and staff training to provide more inclusive and accessible travel experiences for guests with reduced mobility in Portugal.
This study examines the issue of reduced mobility in the context of tourism and hospitality in Portugal, central areas of the literature review conducted, and provides a comprehensive description of the applicable legal framework in this domain. Interviews were conducted with individuals with reduced mobility to understand their experiences and perspectives regarding accessibility and hotel adaptations at the national level. Questionnaires were also administered to hotel directors to comprehend how they perceive the difficulties faced by guests and the adaptations made within the hotels. The results of the interviews emphasize the importance of accessibility in the hospitality sector, especially concerning bathrooms, which are frequently mentioned as spaces with frequently perceived negative aspects. There is a need for detailed information before booking regarding the features of rooms designated as adapted, as well as a need for proper training of hotel staff to meet the needs of guests with reduced mobility. The study also reveals that the surveyed hotel directors hold different perspectives on the challenges faced by guests with reduced mobility, although they acknowledge the importance of accessible tourism initiatives and improving facilities to meet their needs. In conclusion, this study highlights the need for improvements in hotel accessibility and staff training to provide more inclusive and accessible travel experiences for guests with reduced mobility in Portugal.
Description
Keywords
Mobilidade reduzida Hotelaria adaptada Perceções de hóspedes Portugal