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Satisfação dos colaboradores e o clima organizacional do AP-Adriana Beach & Resort
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Abstract(s)
As organizações estão em constante evolução, o que as torna mais competitivas e exigentes no mercado. Para responder a esses desafios, é fundamental que os gestores compreendam o clima organizacional e os níveis de satisfação dos colaboradores, de modo a implementar mudanças estratégicas alinhadas com as perceções e atitudes dos seus recursos humanos. A gestão eficaz do clima organizacional revela-se crucial para a implementação de políticas de recursos humanos baseadas em diagnósticos organizacionais, permitindo melhorar níveis de satisfação, motivação, produtividade e desempenho. Estas intervenções ajudam a mitigar desafios como o turnover e facilitam a retenção de talentos. A satisfação profissional, enquanto parte da responsabilidade social da organização, está associada ao aumento da produtividade e ao reconhecimento das experiências positivas no ambiente de trabalho, promovendo um maior sentido de pertença entre os colaboradores. Este projeto teve como objetivo analisar o clima organizacional e a satisfação profissional no AP-Adriana Beach & Resort. A amostra é constituída por 75% (n=49) dos profissionais da unidade hoteleira. Ao nível do clima organizacional os resultados indicam que a coesão e o apoio da chefia foram os fatores mais positivos, enquanto o controlo e as recompensas se revelaram menos satisfatórios. Verificou-se que o clima organizacional contribui em 80% para a explicação da satisfação no trabalho, confirmando a sua influência positiva no AP-Adriana Beach & Resort.
Organisations are constantly evolving, making them more competitive and demanding in the market. In order to respond to these challenges, it is essential for managers to understand the organisational climate and employee satisfaction levels in order to implement strategic changes in line with the perceptions and attitudes of their human resources. Effective management of the organisational climate is crucial to the implementation of human resources policies based on organisational diagnostics, allowing for improved levels of satisfaction, motivation, productivity and performance. These interventions help mitigate challenges such as turnover and facilitate talent retention. Job satisfaction, as part of the organisation's social responsibility, is associated with increased productivity and the recognition of positive experiences in the workplace, promoting a greater sense of belonging among employees. The aim of this project was to analyse the organisational climate and job satisfaction at AP-Adriana Beach & Resort. The sample consisted of 75 per cent (n=49) of the hotel's professionals. In terms of the organisational climate, the results indicate that cohesion and support from management were the most positive factors, while control and rewards were less satisfactory. It was found that the organisational climate contributes 80% of the explanation for job satisfaction, confirming its positive influence at AP-Adriana Beach & Resort.
Organisations are constantly evolving, making them more competitive and demanding in the market. In order to respond to these challenges, it is essential for managers to understand the organisational climate and employee satisfaction levels in order to implement strategic changes in line with the perceptions and attitudes of their human resources. Effective management of the organisational climate is crucial to the implementation of human resources policies based on organisational diagnostics, allowing for improved levels of satisfaction, motivation, productivity and performance. These interventions help mitigate challenges such as turnover and facilitate talent retention. Job satisfaction, as part of the organisation's social responsibility, is associated with increased productivity and the recognition of positive experiences in the workplace, promoting a greater sense of belonging among employees. The aim of this project was to analyse the organisational climate and job satisfaction at AP-Adriana Beach & Resort. The sample consisted of 75 per cent (n=49) of the hotel's professionals. In terms of the organisational climate, the results indicate that cohesion and support from management were the most positive factors, while control and rewards were less satisfactory. It was found that the organisational climate contributes 80% of the explanation for job satisfaction, confirming its positive influence at AP-Adriana Beach & Resort.
Description
Keywords
Hotelaria Gestão de recursos humanos Clima organizacional Satisfação no trabalho