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Projeto de práticas de recursos humanos, satisfação profissional e perceção de produtividade numa empresa hoteleira no Algarve
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Advisor(s)
Abstract(s)
Tendo em conta a estrutura e dimensão das empresas é fundamental existir uma equipa incumbida de gerir os colaboradores, formando assim o departamento de Recursos Humanos. Este departamento é responsável por propor, delinear e aplicar políticas e práticas na organização em conformidade com o código do trabalho.
Considerando a importância que os Recursos Humanos têm na gestão, no recrutamento e na progressão dos colaboradores, é essencial criar uma estrutura sólida no que diz respeito às Práticas de Recursos Humanos, uma vez que os ativos humanos são os elementos-chave que compõem qualquer organização, tornando-se assim uma mais-valia para a empresa. O presente estudo e proposta de projeto vai ao encontro deste conceito, o qual foi desenvolvido no departamento de Recursos Humanos a nível da região do Algarve, na Solverde – Sociedade de Investimentos Turísticos da Costa Verde, S. A.. Durante a realização deste projeto, foi crucial desenvolver um estudo de Práticas de Recursos Humanos para identificar as reais necessidades e, consequentemente, desenvolver um projeto de aplicação prática, permitindo satisfazer os colaboradores tornando-os mais produtivos no desempenho das suas funções.
Num primeiro momento, desenvolveu-se um estudo, de natureza quantitativa, descritivo-correlacional. Foi aplicado um questionário aos colaboradores, dos quais 186 responderam. Concluiu-se que estes se sentem satisfeitos profissionalmente e consideram-se produtivos, contudo, as Práticas de Recursos Humanos não revelam os melhores resultados.
A partir dos resultados observados, num segundo momento, foi desenvolvido um projeto prático com especial foco em análises e descrições de funções, constituindo a base essencial para numa fase posterior desenvolver a avaliação de desempenho. Este sistema irá contribuir positivamente para a empresa, nas áreas do recrutamento e seleção, das oportunidades de carreira, dos sistemas de recompensas e da formação profissional.
Considering the structure and size of companies, it is essential to have a team responsible for managing employees, thus forming the Human Resources department. This department is responsible for proposing, designing, and enforcing policies and practices in the organization in accordance with the labor code. Considering the importance that Human Resources have in the management, recruitment, and progression of employees, it is essential to create a solid structure with regard to Human Resources Practices, since human assets are the elements that make up any organization, thus becoming an asset to the company. The present study and project proposal is in line with this concept, which was developed in the Human Resources department at the Algarve region, at Solverde – Sociedade de Investimentos Turísticos da Costa Verde, S.A.. During the realization of this project, it was crucial to develop a study of Human Resources Practices to identify the real needs and, consequently, develop a project of practical application, allowing to satisfy the employees making them more productive in the performance of their functions. At first, a quantitative, descriptive-correlational study was developed. A questionnaire was applied to employees, of which 186 responded. It was concluded that they feel professionally satisfied and consider themselves productive, however, Human Resources Practices do not show the best results. From the observed results, in a second moment, a practical project was developed, with special focus on analysis and job descriptions, constituting the essential basis for a later stage to develop the performance evaluation. This system will make a positive contribution to the company, in the areas of recruitment and selection, career opportunities, reward systems and professional training.
Considering the structure and size of companies, it is essential to have a team responsible for managing employees, thus forming the Human Resources department. This department is responsible for proposing, designing, and enforcing policies and practices in the organization in accordance with the labor code. Considering the importance that Human Resources have in the management, recruitment, and progression of employees, it is essential to create a solid structure with regard to Human Resources Practices, since human assets are the elements that make up any organization, thus becoming an asset to the company. The present study and project proposal is in line with this concept, which was developed in the Human Resources department at the Algarve region, at Solverde – Sociedade de Investimentos Turísticos da Costa Verde, S.A.. During the realization of this project, it was crucial to develop a study of Human Resources Practices to identify the real needs and, consequently, develop a project of practical application, allowing to satisfy the employees making them more productive in the performance of their functions. At first, a quantitative, descriptive-correlational study was developed. A questionnaire was applied to employees, of which 186 responded. It was concluded that they feel professionally satisfied and consider themselves productive, however, Human Resources Practices do not show the best results. From the observed results, in a second moment, a practical project was developed, with special focus on analysis and job descriptions, constituting the essential basis for a later stage to develop the performance evaluation. This system will make a positive contribution to the company, in the areas of recruitment and selection, career opportunities, reward systems and professional training.
Description
Keywords
Práticas de gestão de recursos humanos Satisfação profissional Perceção da produtividade Projeto Análise e descrição de funções Avaliação de desempenho