Influence of sustainability practices and green image on the re-visit intention of small and medium-size towns

Mercadé Melé, Pere; Molina Gómez, Jesús; Sousa, Maria José

http://hdl.handle.net/10400.1/13780

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Authors

Mercadé Melé, Pere

Molina Gómez, Jesús

Sousa, Maria José

Abstract(s)

This study set a model to predict the e ect of corporate social responsibility and green image on visit intention in small and medium-size towns (SMST). At present, there is a keen social awareness towards environmental problems, and cities are required to reduce their ecological footprint and make more sustainable use of natural resources. Increasingly, tourists are considering “green options” in their decision making. The questionnaire responses, obtained from a sample of 221 tourism in Malaga town (Spain) were analyzed using a Structural Equation Modelling (SEM) to test the research hypothesis related to the positive influence of sustainability practices, green image, trust with the intention of revisiting related to the loyalty of the destination. This study shows that there is a positive relationship between sustainability practices and re-visit intention and between the green image and re-visit intention, both directly and indirectly, through trust. Also, the fact that this relationship is more significant if it is part of the green image than if it is part of sustainability actions. To practice, this study provides managerial implications to help executives adopt green actions, thanks to their positive e ects on tourist loyalty and the di erent way of manifesting this loyalty.