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Publicação
The impact of work-family policies on employee performance in the tourism industry
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| 3.5 MB | Adobe PDF |
Orientador(es)
Resumo(s)
Purpose
This study aims to explore the influence of work-family policies (WFP) existence and accessibility on employee performance within the tourism industry, emphasizing the mediating roles of specific WFP measures and the moderating impact of demanding work.
Design/methodology/approach
The research is based on data collected through questionnaires administered to 224 employees in the tourism industry and analysed using a structural equation modelling approach.
Findings
The findings confirm that WFP existence positively affects performance and is negatively related to accessibility, though the mediating effects of specific WFP measures vary significantly. Flexibility in working time and location emerge as pivotal mediators, while long leaves and support services do not show significant effects. In addition, demanding work moderates key relationships, weakening the positive effects of WFP in high-demand environments.
Practical implications
Tourism organizations should enhance both WFP existence and accessibility, especially through flexible work arrangements related to working time and location. Addressing high work demands through improved workload management and organizational practices that facilitate the actual use of available policies can improve employee performance and organizational outcomes.
Originality/value
The added value of this research lies in demonstrating that the impact of WFP depends on how employees perceive their accessibility and on the specific measures available, rather than on their mere existence. Crucially, it identifies that flexibility in working time and location is the primary driver of this improvement, whereas other measures, such as long-term leaves, do not show a significant impact in this specific high-pressure environment.
Descrição
Palavras-chave
Work-family policies Work-family conflict Employee performance Tourism industry Accessibility of policies Demanding work 工作-家庭政策 工作-家庭冲突 员工绩效 旅游业 政策可及性 高要求工作 Políticas de conciliación trabajo-familia Conflicto trabajo-familia Rendimiento de los empleados Industria turística Accesibilidad de las políticas Altas exigencias laborales
Contexto Educativo
Citação
Editora
Emerald
Licença CC
Sem licença CC