Modeling business processes and work practices

Zacarias, Marielba; Martins, Paula Ventura

http://hdl.handle.net/10400.1/12682

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Authors

Zacarias, Marielba

Martins, Paula Ventura

Abstract(s)

Business process modeling methodologies need to pay attention to (1) the changing and distributed nature of business process, and (2) the contextual and tacit nature of the knowledge that operational actors have regarding business process. However, available methodologies offer little guidance to these concerns. This paper describes how to model business process models from work practices, using the BAM methodology. BAM is a methodology for business process modeling, supervision and improvement that works at two dimensions; the dimension of processes and the dimension of work practices. The paper illustrates BAM's business process discovery approach, which encompasses learning and modeling subphases, with a case study in an organizational setting.