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Publication
A satisfação profissional numa unidade hospitalar do setor privado: contributos para a melhoria da gestão da qualidade dos serviços e cuidados prestados
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Abstract(s)
A Satisfação no Trabalho tem sido um tema de grande interesse para os investigadores e gestores. Aumentar o conhecimento sobre este tema pode prevenir eventuais problemas e colocar uma organização num patamar de excelência. Esta investigação tem como principal objetivo analisar os determinantes da satisfação no trabalho dos profissionais de uma unidade hospitalar do setor privado, a fim de contribuir para a melhoria da gestão dos serviços e cuidados. Trata-se de uma investigação de natureza quantitativa do tipo descritivo, tendo sido aplicado um inquérito por questionário, o Job Satisfaction Survey (JSS), a uma amostra de 57 participantes de diferentes categorias profissionais, nomeadamente, Administrativos, Cirurgiões, Enfermeiros, Fisioterapeutas, Médicos, Técnicos de Radiologia, Técnicos de Audiologia, Auxiliares de Ação médica, Cardiopneumologista e Gestores. Os resultados do estudo permitiram apurar que os profissionais inquiridos se encontram insatisfeitos, sendo que os Enfermeiros são os que se manifestaram mais insatisfeitos. Foi possível perceber que existem várias facetas que devem ser melhoradas para aumentar os níveis de satisfação no trabalho. Contudo, os profissionais evidenciaram que gostam do seu trabalho.
Job Satisfaction is increasingly a topic of great interest to researchers and managers. Increasing knowledge on this topic can prevent possible problems and place an organization on a level of excellence. This investigation's main objective is to analyze the determinants of job satisfaction among professionals in a private sector hospital unit, in order to contribute to improving the management of services and care. This is a quantitative investigation of a descriptive nature, with a questionnaire survey, the Job Satisfaction Survey (JSS), being applied to a sample of 57 participants from different professional categories, namely, Administrative, Surgeons, Nurses, Physiotherapists, Doctors, Radiology Technicians, Audiology Technicians, Medical Assistants, Cardiopneumologists and Managers. The results of the study revealed that the professionals surveyed are dissatisfied, with Nurses being the ones who expressed the most dissatisfaction. It was possible to realize that there are several facets that must be improved to increase levels of job satisfaction. However, professionals showed that they enjoy their work.
Job Satisfaction is increasingly a topic of great interest to researchers and managers. Increasing knowledge on this topic can prevent possible problems and place an organization on a level of excellence. This investigation's main objective is to analyze the determinants of job satisfaction among professionals in a private sector hospital unit, in order to contribute to improving the management of services and care. This is a quantitative investigation of a descriptive nature, with a questionnaire survey, the Job Satisfaction Survey (JSS), being applied to a sample of 57 participants from different professional categories, namely, Administrative, Surgeons, Nurses, Physiotherapists, Doctors, Radiology Technicians, Audiology Technicians, Medical Assistants, Cardiopneumologists and Managers. The results of the study revealed that the professionals surveyed are dissatisfied, with Nurses being the ones who expressed the most dissatisfaction. It was possible to realize that there are several facets that must be improved to increase levels of job satisfaction. However, professionals showed that they enjoy their work.
Description
Keywords
Clima Organizacional Gestão JSS Satisfação no Trabalho Unidade Hospitalar