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Efeitos da felicidade no trabalho na motivação e na performance dos colaboradores: o caso do setor hoteleiro
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| 1.41 MB | Adobe PDF |
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Abstract(s)
Ao longo dos anos é notório que as organizações, incluindo no setor hoteleiro, têm aumentado os seus níveis de preocupação para com a felicidade dos seus colaboradores. Assim, tem-se verificado uma crescente elaboração dos estudos relacionados com esta temática, porém estes não são suficientes para que se possa definir quais os aspetos a adotar para o desenvolvimento deste fator.
Esta crescente preocupação, tanto por parte dos profissionais como também por parte dos investigadores, originou a necessidade de realizar-se este estudo. O objetivo principal no contexto hoteleiro passa por estudar a conexão entre a felicidade no trabalho, motivação e performance dos colaboradores. Assim, os objetivos específicos estipulados são:
(a) Analisar os efeitos da felicidade no trabalho na motivação dos colaboradores;
(b) Perceber a relação entre felicidade no trabalho na performance individual;
(c) Compreender a relação entre a motivação no trabalho e a performance individual.
Neste contexto, o estudo tem por base uma revisão de literatura, assim como uma análise quantitativa dos dados referentes à aplicação de um questionário estruturado a 129 colaboradores do setor hoteleiro. A técnica estatística utilizada foi a de modelação de equações estruturais SEM (Structural Equation Modeling), sendo que o programa utilizado neste estudo foi o SmartPLS4 (Ringle et al., 2022). Nesta investigação assume-se que as três variáveis, a felicidade no trabalho, a motivação dos colaboradores e a performance individual estão relacionadas. Os resultados obtidos originaram conclusões relativamente às hipóteses formuladas. Este estudo permitiu reforçar a importância da felicidade no local de trabalho no contexto da hotelaria, sendo que as organizações devem adotar medidas para estimular este fator.
Over the years, organizations, including those in the hotel sector, have increased their levels of concern for the happiness of their employees. Thus, there has been an increasing development of studies related to this topic, but these are not enough to define which aspects should be adopted for the development of this factor. This growing concern, both on the part of professionals and on the part of researchers, gave rise to the need to carry out this study. The main objective in the hotel context is to study the connection between happiness at work, motivation, and performance of employees. Thus, the specific objectives stipulated are: (a) Analyze the effects of happiness at work on employee motivation; (b) Understand the relationship between happiness at work and individual performance; (c) Understand the relationship between motivation at work and individual performance. In this context, the study is based on a literature review, as well as a quantitative analysis of data relating to the application of a structured questionnaire to 129 employees in the hotel sector. The statistical technique used was SEM (Structural Equation Modeling), and the program used in this study was SmartPLS4 (Ringle et al., 2022). This research assumes that the three variables of happiness at work, employee motivation and individual performance are related. The results obtained led to conclusions regarding the hypotheses formulated. This study has reinforced the importance of happiness in the workplace in the context of hospitality, and organizations should adopt measures to stimulate this factor.
Over the years, organizations, including those in the hotel sector, have increased their levels of concern for the happiness of their employees. Thus, there has been an increasing development of studies related to this topic, but these are not enough to define which aspects should be adopted for the development of this factor. This growing concern, both on the part of professionals and on the part of researchers, gave rise to the need to carry out this study. The main objective in the hotel context is to study the connection between happiness at work, motivation, and performance of employees. Thus, the specific objectives stipulated are: (a) Analyze the effects of happiness at work on employee motivation; (b) Understand the relationship between happiness at work and individual performance; (c) Understand the relationship between motivation at work and individual performance. In this context, the study is based on a literature review, as well as a quantitative analysis of data relating to the application of a structured questionnaire to 129 employees in the hotel sector. The statistical technique used was SEM (Structural Equation Modeling), and the program used in this study was SmartPLS4 (Ringle et al., 2022). This research assumes that the three variables of happiness at work, employee motivation and individual performance are related. The results obtained led to conclusions regarding the hypotheses formulated. This study has reinforced the importance of happiness in the workplace in the context of hospitality, and organizations should adopt measures to stimulate this factor.
Description
Keywords
Felicidade no trabalho Motivação individual Performance individual Hotelaria