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The tourist experience: Exploring the relationship between tourist satisfaction and destination loyalty

2010Journal article Open access
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dc.contributor.authorMendes, Júlio
dc.contributor.authorPinto, Patrícia
dc.contributor.authorManuela Guerreiro, Maria
dc.contributor.authorSilva, João Albino
dc.date.accessioned2014-06-25T14:53:48Z
dc.date.available2014-06-25T14:53:48Z
dc.date.issued2010
dc.description.abstractPrevious studies show that the quality of the tourist experience is aff ected by a large set of factors, many of which not directly related to the acquisition of specifi c products or services. Research also shows that tourist satisfaction is a determinant of destination loyalty. Th is study explores this topic by empirically analysing how the relationship between the satisfaction with the tourist experience and destination loyalty is aff ected by personal factors, such as socio-demographic characteristics and travelling motivations. Th is study is based on a small region representing an important destination in Algarve, Portugal, and uses data from a survey conducted on tourists of diff erent nationalities during peak season. We identify the reasons leading to dissatisfaction with the tourism experience and, based on structural equation modelling, ascertain the relationship between satisfaction levels with the tourism experience and tourist destination loyalty. Th en, a multiple group analysis provides a detailed overview of this relationship by establishing in which groups of tourists the relatedness between satisfaction and destination loyalty is stronger or weaker. In this sense, this study provides an important backdrop for destination managers looking to off er more eff ective and targeted marketing strategies.por
dc.identifier.otherAUT: JME00456; PVA00075; MMG01163; JSI00402
dc.identifier.urihttp://hdl.handle.net/10400.1/4517
dc.language.isoengpor
dc.peerreviewedyespor
dc.subjectTourism experiencepor
dc.subjectSatisfactionpor
dc.subjectDestination loyaltypor
dc.subjectStructural equation modellingpor
dc.subjectMultiple group analysispor
dc.subjectPortugalpor
dc.titleThe tourist experience: Exploring the relationship between tourist satisfaction and destination loyaltypor
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage126por
oaire.citation.issue2por
oaire.citation.startPage111por
oaire.citation.titleTourismpor
oaire.citation.volume58por
person.familyNameda Costa Mendes
person.familyNamePinto
person.familyNameMartins Guerreiro
person.familyNameSilva
person.givenNameJúlio
person.givenNamePatrícia
person.givenNameMaria Manuela
person.givenNamejoão
person.identifier.ciencia-id5713-4693-71D2
person.identifier.ciencia-id1215-D615-204C
person.identifier.ciencia-id0616-9DC2-CCD3
person.identifier.ciencia-idF41F-E07B-2A0F
person.identifier.orcid0000-0003-2900-418X
person.identifier.orcid0000-0002-3153-2830
person.identifier.orcid0000-0002-6398-9712
person.identifier.orcid0000-0002-0860-2992
person.identifier.ridC-3197-2018
person.identifier.scopus-author-id57200566502
person.identifier.scopus-author-id38361439300
person.identifier.scopus-author-id35727873400
rcaap.rightsrestrictedAccesspor
rcaap.typearticlepor
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relation.isAuthorOfPublication.latestForDiscovery241da1df-cabc-41d3-952a-8cbcb2c07777

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