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Gestão de riscos psicossociais: estudo de caso ao Grupo Rolear
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| 1.75 MB | Adobe PDF |
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Abstract(s)
O universo organizacional, em presente século XXI, tem sido cenário de constantes transformações que obrigam à adaptação permanente a nível interno das empresas, nomeadamente, das medidas de gestão e liderança, condições de trabalho, políticas de gestão de recursos e estratégias competitivas.
A acompanhar estas, surgem novos desafios na área da saúde e segurança no local de trabalho, desafios ligados também à presença de riscos psicossociais nos locais de trabalho. Por este motivo, torna-se imprescindível o reconhecimento, análise, prevenção e eliminação dos mesmos.
Neste âmbito, o presente trabalho de investigação tem como objetivos gerais a revisão da literatura em matéria de riscos psicossociais, conceitos, causas e impactes na saúde e bem-estar dos cidadãos, bem como o conhecimento da gestão e prevenção dos mesmos, complementado por um estudo de caso ao Grupo Rolear.
Para recolha de dados aplicou-se o instrumento Copenhagen Psychosocial Questionnaire (COPSOQ), de forma a detetar (possíveis) fatores de risco e a realçar as políticas organizacionais positivas que previnam o aparecimento dos mesmos.
No estudo, os resultados obtidos apresentaram o maior risco nas exigências laborais cognitivas e como fatores favoráveis para o bem-estar dos colaboradores e na minimização das ameaças destacaram-se o relacionamento chefia-colaborador e os valores organizacionais do Grupo Rolear. De entre os diversos setores profissionais da Organização, foi a área das vendas que demonstrou uma maior exposição aos riscos psicossociais.
Assim, o modelo de Gestão do Grupo Rolear apresenta, na sua globalidade, resultados positivos quanto ao bem-estar dos seus colaboradores, com valores organizacionais muito favoráveis.
The organizational universe, in the 21st century, has been the scene of constant changes that require the permanent internal adaptation of companies, such as management and leadership measures, working conditions, resource management policies and competitive strategies. In addition, there are new challenges in the area of health and safety in the workplace, which are also linked to the presence of psychosocial risks in the workplace. For this reason, it is essential to recognize, analyze, prevent and eliminate them. In this context, the present investigation has as its main objectives the review of literature on psychosocial risks, concepts, causes and impacts on the health and well-being of citizens, as well as understanding their management and prevention, complemented by a case study from Grupo Rolear. For data collection, the Copenhagen Psychosocial Questionnaire (COPSOQ) is applied in order to detect (possible) risk factors and to highlight positive organizational policies that prevent their appearance. The results obtained in this investigation concluded that the greatest risk in the cognitive labor requirements and as favorable factors for the well-being of employees and in minimizing threats, the leadership-employee relationship and the organizational values of the Grupo Rolear are the ones that stood out. Among the Organization's various professional sectors, it was the sales area that showed the greatest exposure to psychosocial risks. Thus, the Grupo Rolear's Management model presents, overall, positive results regarding the well-being of its employees, with very favorable organizational values.
The organizational universe, in the 21st century, has been the scene of constant changes that require the permanent internal adaptation of companies, such as management and leadership measures, working conditions, resource management policies and competitive strategies. In addition, there are new challenges in the area of health and safety in the workplace, which are also linked to the presence of psychosocial risks in the workplace. For this reason, it is essential to recognize, analyze, prevent and eliminate them. In this context, the present investigation has as its main objectives the review of literature on psychosocial risks, concepts, causes and impacts on the health and well-being of citizens, as well as understanding their management and prevention, complemented by a case study from Grupo Rolear. For data collection, the Copenhagen Psychosocial Questionnaire (COPSOQ) is applied in order to detect (possible) risk factors and to highlight positive organizational policies that prevent their appearance. The results obtained in this investigation concluded that the greatest risk in the cognitive labor requirements and as favorable factors for the well-being of employees and in minimizing threats, the leadership-employee relationship and the organizational values of the Grupo Rolear are the ones that stood out. Among the Organization's various professional sectors, it was the sales area that showed the greatest exposure to psychosocial risks. Thus, the Grupo Rolear's Management model presents, overall, positive results regarding the well-being of its employees, with very favorable organizational values.
Description
Keywords
Riscos psicossociais Gestão de risco Grupo rolear Saúde e bem-estar Avaliação e prevenção dos riscos