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Tourist satisfaction and destination loyalty intention: A structural and categorical analysis

2006Journal article Unknown
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dc.contributor.authorPinto, Patrícia
dc.contributor.authorSilva, João Albino
dc.contributor.authorMendes, Júlio
dc.contributor.authorManuela Guerreiro, Maria
dc.date.accessioned2014-06-30T14:02:48Z
dc.date.available2014-06-30T14:02:48Z
dc.date.issued2006
dc.description.abstractThis study explores the relationship between travel satisfaction and destination loyalty intention. The research was conducted with 486 tourists visiting Arade, a Portuguese tourist destination. Taking as the basis the use of structural equation modelling (SEM), the results substantiate the importance of tourism satisfaction as a determinant of destination loyalty. Also, a categorical principal components analysis (CATPCA) provides a detailed analysis of this cause-effect relationship by establishing that greater levels of satisfaction (measured by overall satisfaction in terms of holiday experience, destination attributes and met expectations) result in increased likelihood of future repeat visits and a keen willingness to recommend the destination to others. Clusters of tourists were also identified and characterized in relation to satisfaction levels and loyalty intentions. These analyses provide a useful background in the planning of future tourist marketing strategies.por
dc.identifier.issn1753-0296
dc.identifier.otherAUT: PVA00075; JSI00402; JME00456; MMG01163;
dc.identifier.urihttp://hdl.handle.net/10400.1/4589
dc.language.isoengpor
dc.peerreviewedyespor
dc.publisherMatopoulos, Arispor
dc.relation.publisherversionhttp://www.business-and-management.org/paper.php?id=3por
dc.subjectTourismpor
dc.subjectSatisfactionpor
dc.subjectLoyaltypor
dc.subjectSEMpor
dc.subjectCATPCApor
dc.subjectClusterspor
dc.titleTourist satisfaction and destination loyalty intention: A structural and categorical analysispor
dc.typejournal article
dspace.entity.typePublication
oaire.citation.endPage44por
oaire.citation.issue1por
oaire.citation.startPage25por
oaire.citation.titleInternational Journal of Business Science and Applied Managementpor
oaire.citation.volume1por
person.familyNamePinto
person.familyNameSilva
person.familyNameda Costa Mendes
person.familyNameMartins Guerreiro
person.givenNamePatrícia
person.givenNamejoão
person.givenNameJúlio
person.givenNameMaria Manuela
person.identifier.ciencia-id1215-D615-204C
person.identifier.ciencia-idF41F-E07B-2A0F
person.identifier.ciencia-id5713-4693-71D2
person.identifier.ciencia-id0616-9DC2-CCD3
person.identifier.orcid0000-0002-3153-2830
person.identifier.orcid0000-0002-0860-2992
person.identifier.orcid0000-0003-2900-418X
person.identifier.orcid0000-0002-6398-9712
person.identifier.ridC-3197-2018
person.identifier.scopus-author-id57200566502
person.identifier.scopus-author-id35727873400
person.identifier.scopus-author-id38361439300
rcaap.rightsrestrictedAccesspor
rcaap.typearticlepor
relation.isAuthorOfPublication9edd3100-4c78-4492-bd19-469a31b7253a
relation.isAuthorOfPublicationa388b1fa-2d58-49d7-8561-9eee685be89f
relation.isAuthorOfPublication241da1df-cabc-41d3-952a-8cbcb2c07777
relation.isAuthorOfPublication170ced6a-52fd-43de-8d15-69b01a11edfe
relation.isAuthorOfPublication.latestForDiscovery241da1df-cabc-41d3-952a-8cbcb2c07777

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