Lessons from the impact of global and domestic economic crises on tourists’ behaviour

Cesário, Marisa; Barreira, Ana Paula

http://hdl.handle.net/10400.1/26614

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Autores

Cesário, Marisa

Barreira, Ana Paula

Resumo(s)

Economic crises have been demonstrated to have profound consequences on the tourism industry. Insights from previous global economic and financial crises can provide valuable perspectives on the economic crisis accompanying the war in Eastern Europe. Through a survey conducted during the off-peak seasons of 2008, 2009/2010, and 2010/2011, we compared satisfaction with the attributes of the Algarve—a region globally recognized by the 3S’s— before global and domestic crises and after the global crisis. Our findings reveal that the international and domestic crises have not affected the image of the Algarve. However, this observation conceals shifts in how tourists perceive the destination's attributes. The valuation of accommodations and beaches declined between the pre and post-global crises. At the same time, the friendliness of locals and safety were more negatively impacted when comparing tourists’ assessments before the domestic crisis and after the global crisis. Results indicate that price reduction strategies adversely affect tourists’ assessments of the "value for money." This impact is more pronounced for tourists with higher education levels, who employ fewer "slicing" strategies. Furthermore, non-sovereign debt tourists appear to be more dissatisfied with a price reduction policy, possibly due to changes in the composition and quality of the offered packages.