Utilize este identificador para referenciar este registo: http://hdl.handle.net/10400.1/4427
Título: Business processes improvement on maintenance management: A case study
Autor: Abreu, João
Martins, Paula Ventura
Fernandes, Silvia Brito
Zacarias, Marielba
Palavras-chave: Business Process Improvement
Change management
Information Technology Infrastructure Library
Computerized Maintenance Management System
Maintenance management
Data: 2013
Editora: Elsevier
Resumo: The adoption of business process improvement strategies is currently a concern of most organizations. The use of approaches to quality and service improvement and the quest for the benefits of this improvement on resource optimization enables organizations to achieve business objectives. Maintenance management also plays a significant role in achieving the goal of improving overall efficiency in the services of an organization, helping to maintain continuity and avoiding costly downtime. However, there have been few studies about business improvement in maintenance management. This paper presents a case study about maintenance management to realize business process improvement in an airport.
Peer review: yes
URI: http://hdl.handle.net/10400.1/4427
DOI: http://dx.doi.org/10.1007/s007750000164
ISSN: 2212-0173
Versão do Editor: http://www.sciencedirect.com/science/article/pii/S2212017313001904
Aparece nas colecções:FEC2-Artigos (em revistas ou actas indexadas)

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