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- Hotel employees: a systematic literature reviewPublication . Borralha, Sérgio; Jesus, Saúl; Pinto, PatríciaWith the increase of studies on hospitality professionals over the years, it is essential to perform a review on those works. This review was conducted through the databases Web of Knowledge, Web of Science (Social Sciences Index Expanded, Social Sciences Citation Index, Medline), and Science Direct. We searched for articles published between 2000 and 2014, crossing the keywords ?hospitality?, ?tourism?, and ?hotel? with the keywords ?professionals?, ?employees?, and ?workers?. Our aim was to identify the most studied variables on hospitality employees. The search process resulted on 3700 initial references, being selected 242. We verified that work satisfaction was studied in 51 articles and stress, burnout, and mental exhaustion in 31. For that reason, this review aggregates and analyses these results. This study has implications for the understanding of the roll of these variables in hospitality and tourism economic profitability, as well as in human resources management policies and individual well-being.
- Role of individual and organizational variables as predictors of job satisfaction among hotel employeesPublication . Viseu, J.; Patrícia Valle, Patrícia Oom do Valle; Borralha, Sergio; Jesus, SaúlJob satisfaction is a key concept in the organizational literature, as satisfied employees allow organizations to achieve desired work-related outcomes. Nevertheless, more research is needed to understand what organizational and individual variables shape the job satisfaction of employees from the hospitality sector. This study assesses the role of organizational variables (perceived organizational support and organizational health) and individual variables (positive psychological capital and creative personality) as possible determinants of job satisfaction. A total of 504 hotel employees from the Algarve region, the main Portuguese tourism destination, participated in this study. Structural equation modeling with latent variables was used to evaluate the proposed model. Results showed that perceived organizational support was the most important predictor of job satisfaction, followed by organizational health. Organizational health also predicted positive psychological capital, which, in turn, was significantly associated with job satisfaction. These results have important practical implications for human resources management in the hospitality industry.
- Job satisfaction in hotel employess: a systematic review of the literaturePublication . Borralha, Sérgio; Jesus, Saúl; Pinto, Patrícia; Viseu, J.Hotel employees' job satisfaction is very important to their performance. In a systematic review of the previous literature on hotel employees, it was found that the most studied variable was job satisfaction; there were no other systematic reviews on the topic. In this review, performed in the Web of Knowledge, Web of Science (Social Sciences Index Expanded, Social Sciences Citation Index, Medline), and Science Direct between 2000 and 2014, 51 studies were found.These studies indicated that satisfaction is crucial to the financial performance and prosperity of hotels and acts a mediator in customer satisfaction. Contributing to greater satisfaction are factors such as greater autonomy and independence, greater power of decision making, flexible schedules, better working conditions, and training. The factors that promote dissatisfaction are wages and reduced benefits. The studies also indicated that a higher level of job satisfaction can have a direct impact on increasing the financial performance of the hotel. The implications of this study for hoteliers and directors relates to the creation of adequate working conditions to increase job satisfaction and provide hotel employees with a greater sense of subjective well-being.
- Satisfaction of hotel professionals study of the relationships with personal and organizational variablesPublication . Borralha, Sérgio Jorge Pereira da; Jesus, Saul; Valle, Patrícia Oom doTourism on a global scale has become one of the main drivers of the economy and of economic activities. It is one of the sectors that has the highest growth rates globally (BPI, 2016). In this context, hospitality is one of the main tourism products and probably one of the largest industries in the world. Therefore, the understanding of the factors that directly or indirectly cause the employee to be satisfied may have implications for the entire process of service delivery, return of the tourist (loyalty), as well as on the sustainable and healthy growth of the hotel units. Based on this information, and in the existence of a large number of published studies with several variables in the scope of the organizations in general, we carried out four studies with very specific sequential objectives. The first two studies carried out were a systematic review of the literature and had the specific purpose of making an evaluation of what has been published in terms of tourism variables and satisfaction with work itself. These were followed by two other empirical studies, with the specific aim of creating practical and functional models that would be of value to hotel managers and directors, as well as to human resources departments. We intended to create two models that could be implemented in the hotel work environment and that would substantially improve workers' satisfaction and productivity, translating into a win-win strategy for both managers and hotel employees. In general the results of the studies show the importance of studying the variable satisfaction with work within Algarve hotel workers and also create two empirical models that can be used by directors and managers of hotel units and human resources departments, with the objective to increase workers´ satisfaction, motivation, and engagement. Subsequently, the implications of the results are discussed.