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Publication
Impacto da formação em segurança e dos fatores psicossociais na tomada de decisão e comportamentos seguros na assistência a aeronaves
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Advisor(s)
Abstract(s)
A segurança operacional em contexto aeroportuário depende da atuação eficaz dos profissionais que executam tarefas críticas sob pressão, como abastecimento, manuseamento de bagagens e assistência em escala. Esta investigação analisou de que modo a formação em segurança e os fatores psicossociais – nomeadamente o stresse percebido e a fadiga – influenciam os estilos de tomada de decisão e os comportamentos seguros dos trabalhadores de assistência a aeronaves. Participaram no estudo 152 profissionais do Aeroporto Internacional de Faro, maioritariamente do género masculino (82,9%), com funções operacionais diversas e significativa experiência no setor. Através de um questionário estruturado e análise quantitativa, os resultados revelaram que a formação em segurança se associa positivamente aos comportamentos seguros - sobretudo de natureza psicossocial - e à redução de estilos disfuncionais de decisão. No entanto, não promoveu de forma significativa o estilo de decisão mais funcional (vigilância) e não moderou os efeitos negativos do stresse e da fadiga sobre os comportamentos seguros. O stresse revelou-se um preditor negativo dos comportamentos seguros e esteve associado a decisões menos adaptativas, enquanto a fadiga influenciou negativamente os estilos de decisão, mas não afetou diretamente os comportamentos seguros. Estes resultados sublinham a importância de intervenções integradas, que combinem formação contínua com estratégias de gestão do stresse e da fadiga, promovendo não só a segurança operacional, como também o bem-estar dos trabalhadores. O estudo apresenta limitações, como o desenho transversal e a natureza auto-reportada dos dados. Futuras investigações deverão recorrer a métodos longitudinais e avaliar o impacto de intervenções organizacionais sobre a segurança e os fatores psicossociais em contexto aeroportuário.
Operational safety in airport contexts depends on the effective performance of professionals who carry out critical tasks under pressure, such as refueling, baggage handling, and ground assistance. This study examined how safety training and psychosocial factors – namely perceived stress and fatigue – influence decision-making styles and safe behaviors among ground handling workers. The sample included 152 professionals from Faro International Airport, mostly male (82.9%), performing various operational roles with significant experience in the sector. Using a structured questionnaire and quantitative analysis, the results showed that safety training is positively associated with safe behaviors, especially psychosocial ones, and with a reduction in dysfunctional decision-making styles. However, it did not significantly promote the most functional decision style (vigilance), nor did it moderate the negative effects of stress and fatigue on safe behaviors. Perceived stress emerged as a negative predictor of safe behaviors and was linked to less adaptive decision-making, while fatigue negatively affected decision-making styles but did not directly influence safe behaviors. These findings highlight the importance of integrated interventions that combine continuous training with strategies for managing stress and fatigue, promoting not only operational safety but also employee well-being. The study has some limitations, such as its cross-sectional design and reliance on self-reported data. Future research should adopt longitudinal methods and assess the impact of organizational interventions on safety and psychosocial risk factors in airport settings.
Operational safety in airport contexts depends on the effective performance of professionals who carry out critical tasks under pressure, such as refueling, baggage handling, and ground assistance. This study examined how safety training and psychosocial factors – namely perceived stress and fatigue – influence decision-making styles and safe behaviors among ground handling workers. The sample included 152 professionals from Faro International Airport, mostly male (82.9%), performing various operational roles with significant experience in the sector. Using a structured questionnaire and quantitative analysis, the results showed that safety training is positively associated with safe behaviors, especially psychosocial ones, and with a reduction in dysfunctional decision-making styles. However, it did not significantly promote the most functional decision style (vigilance), nor did it moderate the negative effects of stress and fatigue on safe behaviors. Perceived stress emerged as a negative predictor of safe behaviors and was linked to less adaptive decision-making, while fatigue negatively affected decision-making styles but did not directly influence safe behaviors. These findings highlight the importance of integrated interventions that combine continuous training with strategies for managing stress and fatigue, promoting not only operational safety but also employee well-being. The study has some limitations, such as its cross-sectional design and reliance on self-reported data. Future research should adopt longitudinal methods and assess the impact of organizational interventions on safety and psychosocial risk factors in airport settings.
Description
Keywords
Segurança operacional Formação Stresse Fadiga Tomada de decisão Comportamentos seguros Aviação