A carregar...
| Nome: | Descrição: | Tamanho: | Formato: | |
|---|---|---|---|---|
| 2.17 MB | Adobe PDF |
Orientador(es)
Resumo(s)
Cocreation has captured the attention of public managers and policymakers and yet the literature focusing in the public sector is still relatively dispersed. In this literature review we present a contextualized analysis of the potential reasons that lead public sector organizations to cocreate with citizens and identify potential barriers that may hamper the adoption of cocreation in public settings. The analysis undertaken allowed us to conclude that the topic is increasingly capturing the interest of researchers, although the state of the literature is characterized by a reduced heterogeneity in research methods. We classified cocreation benefits in the public sector as innovation related, improved decision-making, and symbolic related, and we categorized the drivers for cocreation according to three broad categories: external, relation-specific and internal. Finally, we identified potential barriers of cocreation, including structural, organizational, and behavioral barriers.
Descrição
Palavras-chave
Value co-creation Dominant logic Service logic Health-Care Coproduction Engagement Management Delivery User
Contexto Educativo
Citação
Editora
Routledge Journals, Taylor & Francis Ltd