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Suporte organizacional percebido e os seus efeitos na satisfação profissional e na perceção de desempenho numa IPSS
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Advisor(s)
Abstract(s)
Desde há muito que os investigadores analisam e relacionam os preditores da satisfação profissional e do desempenho profissional. O sucesso organizacional encontram-se dependente do capital humano e, devido aos acontecimentos vivenciados na nossa sociedade atual, que acarretam um aumento da exigência, acumulação de funções e acréscimo de horas trabalhadas, é necessário compreender o que as entidades empregadoras conseguem oferecer para facultar melhores condições laborais, conduzindo assim para o sucesso profissional.
Este projeto tem como objetivo avaliar a perceção do apoio organizacional numa IPSS, os seus efeitos na satisfação profissional e na perceção do desempenho dos seus colaboradores. Realizou-se um estudo quantitativo de análise descritiva e correlacional. As medidas utilizadas estão operacionalizadas sob a forma de escalas ordinais tipo Likert e foram aplicadas a 66 dos 73 funcionários da Santa Casa da Misericórdia em Castro Marim, com uma média de idades de 47 anos, maioritariamente do sexo feminina (n = 65) e 63% possui apenas o ensino básico. Tendo em conta os resultados obtidos, é possível concluir que a perceção de suporte organizacional é relevante para a satisfação do trabalho. Neste sentido quanto mais o colaborador se sentir apoiado pela organização onde trabalha, maior probabilidade de estar satisfeito. No entanto, ao contrario do que nos diz a investigação da revisão da literatura a perceção do seu desempenho individual não é influenciada pela perceção de suporte organizacional.
Para complementar o projeto, realizou-se um segundo estudo qualitativo com recurso a uma entrevista semi-estrturada ao provedor da instituição em estudo, com o intuito de obter o seu parecer sobre estas variáveis em relação aos colaboradores
Researchers have long analysed and connected professional satisfaction predictors to professional performance predictors. The organizational success is dependent on human capital, and due to the events experienced in today’s society, which lead to an increase in requirements, an accumulation of tasks and an increase in work hours, it is necessary to understand what the employers can offer in order to provide better working conditions and in this way lead to professional success. This project’s objective is to evaluate the perception of organizational support on an IPSS, its effects on professional satisfaction and in its employee’s performance perception. A quantitative study of descriptive and correctional analysis was made. The measuring used are operated in the form of ordinal scales, likert type, and were applied to 66 of the 73 employees from “Santa Casa da Misericordia de Castro Marim”, with an average age of 47 years old, mostly female (n=65) and with 63% having only primary education. Bearing in mind the achieved results, it’s possible to conclude that the organizational support perception is relevant to the work satisfaction. Therefore, the more the employee feels supported by the employer organization, bigger the probability of them being satisfied. However, contrary to what the literature review shows, its individual performance perception is not influenced by the organizational support perception. To complement the project, a second qualitative study was carried out using a semi-structured interview with the director of the institution under study, with the aim of obtaining they’re opinion on the variables related to the employees.
Researchers have long analysed and connected professional satisfaction predictors to professional performance predictors. The organizational success is dependent on human capital, and due to the events experienced in today’s society, which lead to an increase in requirements, an accumulation of tasks and an increase in work hours, it is necessary to understand what the employers can offer in order to provide better working conditions and in this way lead to professional success. This project’s objective is to evaluate the perception of organizational support on an IPSS, its effects on professional satisfaction and in its employee’s performance perception. A quantitative study of descriptive and correctional analysis was made. The measuring used are operated in the form of ordinal scales, likert type, and were applied to 66 of the 73 employees from “Santa Casa da Misericordia de Castro Marim”, with an average age of 47 years old, mostly female (n=65) and with 63% having only primary education. Bearing in mind the achieved results, it’s possible to conclude that the organizational support perception is relevant to the work satisfaction. Therefore, the more the employee feels supported by the employer organization, bigger the probability of them being satisfied. However, contrary to what the literature review shows, its individual performance perception is not influenced by the organizational support perception. To complement the project, a second qualitative study was carried out using a semi-structured interview with the director of the institution under study, with the aim of obtaining they’re opinion on the variables related to the employees.
Description
Keywords
Gestão de recursos humanos Instituição privada de solidariedade social Satisfação profissional Perceção de desempenho Perceção de suporte organizacional