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Cognitive, affective and behavioural repercussions of perceived quality in tourism vocational education: insights from self-determination theory

2024-07-05Journal article Open access
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dc.contributor.authorSilva, Rejane Santana da
dc.contributor.authorSouki, Gustavo
dc.contributor.authorOliveira, Alessandro Silva de
dc.contributor.authorVieira, Luís Sérgio
dc.contributor.authorDionísio Serra, Manuel António
dc.date.accessioned2024-10-07T09:15:02Z
dc.date.available2024-10-07T09:15:02Z
dc.date.issued2024-07-05
dc.description.abstractPurpose This study aimed to investigate the influence of the perceived quality by students regarding their experiences in vocational schools in tourism, hospitality and food service on cognitive and affective responses (satisfaction, self-efficacy expectations and self-regulation strategies of motivation for learning - SRSML) and commitment (behavioural response). Design/methodology/approach A cross-sectional survey was conducted with 454 students from twelve Turismo de Portugal IP-affiliated schools. The theoretical framework was rooted in Self-Determination Theory (SDT) and PLS-SEM, using ADANCO 2.3 software to test the proposed model. Findings Perceived quality by students concerning their school experiences are socio-contextual factors that directly influence their satisfaction and self-efficacy expectations (cognitive and affective responses). Satisfaction and self-efficacy expectations positively affected SRSML. Finally, satisfaction and the SRSML positively impacted the students` commitment to schools (behavioural response). Originality/value This study contributes to academia by comprehensively addressing 16 perceived quality dimensions within vocational education. It aligns with SDT, revealing that socio-contextual factors affect students’ cognitive, affective, and behavioural responses. Additionally, it demonstrates positive relationships between student satisfaction, self-efficacy expectations, SRSML, and students’ commitment to vocational education institutions. This study emphasises the multidimensional nature of perceived quality, urging educational institutions to address tangible and intangible dimensions to develop strategies to provide high-quality experiences, increasing students` satisfaction, self-efficacy expectations, motivation, and commitment.eng
dc.description.sponsorshipIntrepid Lab/Lusofona Ismat, Research Centre for Tourism Sustainability and Well-being (CinTurs) CETRAD Research Center (UTAD), Portugal FCT-Foundation for Science and Technology through projects - UIDB/04011/2020
dc.identifier.doi10.1108/ijem-11-2023-0544
dc.identifier.issn0951-354X
dc.identifier.urihttp://hdl.handle.net/10400.1/26006
dc.language.isoeng
dc.peerreviewedyes
dc.publisherEmerald
dc.relationResearch Centre for Tourism, Sustainability and Well-being
dc.relationUIDB/04011/2020
dc.relation.ispartofInternational Journal of Educational Management
dc.rights.urihttp://creativecommons.org/licenses/by-nc/4.0/
dc.subjectEducation in tourism
dc.subjectVocational training
dc.subjectStudent experiences
dc.subjectStudent commitment
dc.subjectMotivational self-regulation strategies
dc.subjectSelf-efficacy expectations
dc.titleCognitive, affective and behavioural repercussions of perceived quality in tourism vocational education: insights from self-determination theoryeng
dc.typejournal article
dspace.entity.typePublication
oaire.awardTitleResearch Centre for Tourism, Sustainability and Well-being
oaire.awardURIinfo:eu-repo/grantAgreement/FCT/6817 - DCRRNI ID/UIDB%2F04020%2F2020/PT
oaire.citation.titleInternational Journal of Educational Management
oaire.fundingStream6817 - DCRRNI ID
oaire.versionhttp://purl.org/coar/version/c_ab4af688f83e57aa
person.familyNameSouki
person.familyNameVieira
person.familyNameDionísio Serra
person.givenNameGustavo
person.givenNameLuís Sérgio
person.givenNameManuel António
person.identifier1950020
person.identifier.ciencia-idD71B-22F0-9C7A
person.identifier.ciencia-idB517-8A65-3D0D
person.identifier.ciencia-idAC17-7A30-03BD
person.identifier.orcid0000-0001-6561-9750
person.identifier.orcid0000-0001-8143-0923
person.identifier.orcid0000-0002-0432-6345
person.identifier.ridR-5091-2017
person.identifier.scopus-author-id55409323000
person.identifier.scopus-author-id57194185731
project.funder.identifierhttp://doi.org/10.13039/501100001871
project.funder.nameFundação para a Ciência e a Tecnologia
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