Utilize este identificador para referenciar este registo: http://hdl.handle.net/10400.1/2690
Título: Communication techniques used by pediatricians in the well-child program visits: a pilot study
Autor: Nunes, Cristina
Ayala, Mariano
Palavras-chave: Communication techniques
Pediatricians
Parents
Well-child program
Data: 2010
Editora: Elsevier
Resumo: Good communication between a parent and pediatrician may increase therapeutic adherence and the parent’s satisfaction. That is why the pediatrician’s main activity in a consultation is getting and giving information. Objective: To analyze what occurs during the pediatrician visits of the well-child program, namely the communication techniques used by the pediatricians. Methodology: We have analyzed 49 visits to five pediatricians in Seville (Spain). In order to study these visits we audio-taped them and transcribed the tapes. In order to quantify the communication techniques used by the pediatricians we developed a check list with 27 categories divided into three main communication tasks in a primary care visit: “concrete data gathering,” “narrative support” and “information & counseling.” Results: We have identified 2025 instances by which pediatricians used a communication technique, 1201 (59%) instances by which pediatrician used a communication technique to get information and 824 (41%) instances by which they gave information and counseling. Pediatricians used a limited range of techniques to inform and counsel and to give narrative support. Significant differences between pediatricians were observed in the use of most techniques. Conclusion: A limited range of communication techniques was observed. The lack of homogeneity between pediatricians suggested different styles of communication, depending on the quantity and quality of communication techniques. Practice implications: This result can be regarded as a useful hypothesis, and should be confirmed with larger pediatrician samples, because it would help to understand consultation practices better and this in time may help improve communication with parents.
Peer review: yes
URI: http://hdl.handle.net/10400.1/2690
Versão do Editor: http://www.pec-journal.com/article/S0738-3991%2809%2900253-5/abstract
Aparece nas colecções:FCH2-Artigos (em revistas ou actas indexadas)

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PEC Nunes & Ayala 2010.pdf75,05 kBAdobe PDFVer/Abrir
Nunes_Ayala.pdf411,84 kBAdobe PDFVer/Abrir


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