FEC2-Artigos (em revistas ou actas indexadas)
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Browsing FEC2-Artigos (em revistas ou actas indexadas) by Author "Agapito, Dora"
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- Um contributo do marketing sensorial para o marketing da experiência turística ruralPublication . Agapito, Dora; Mendes, Júlio; Pinto, Patrícia; Almeida, Hugo de AlmeidaA importância dos cinco sentidos humanos – visão, audição, olfato, paladar e tato – no marketing de experiências turísticas positivas, únicas e memoráveis tem vindo a ser enfatizada no âmbito da investigação em turismo. Particularmente, a riqueza multissensorial e a vulnerabilidade dos recursos endógenos existentes nas áreas rurais, com características divergentes do ambiente urbano e potenciadoras de atividades ligadas à natureza e aos ativos rurais, justificam um marketing da experiência turística adequado ao desenvolvimento sustentável das áreas rurais. Considerando o contributo do marketing sensorial para o design de um ambiente potenciador de experiências turísticas desejáveis e para a segmentação de turistas, o presente trabalho pretende refletir sobre o papel dos cinco sentidos no marketing de experiências turísticas que reforcem o desenvolvimento sustentável dos destinos rurais.
- Designing tourist experiences in the countrysidePublication . Agapito, Dora; Pinto, Patrícia; Mendes, JúlioThe rise of the experiential paradigm in conceptualizing tourism has directed special attention to the five senses - sight, smell, taste, hearing and touch - in designing tourist experiences. Additionally, a multidisciplinary literature approach shows the importance of all the senses in human perception, suggesting multiple sensory experiences in geographical encounters, such as in tourism destinations. In the countryside, tourist experiences are highly based on a diversified collection of undeveloped resources, offering multiple sensory stimuli that can be managed in order to design and enhance tourist experiences and bolster natural resources, in a view to a sustainable local development. This study aims to understand the role of human senses in designing tourist experiences in the countryside. A survey was presented to tourists in rural lodgings. Sensory experiences emerged from a content analysis followed by a multiple correspondence analysis, suggesting that sensory information is suitable for theming tourist experiences in rural areas. Practical implications are discussed.
- Destination image: perspectives of tourists vs. residentsPublication . Agapito, Dora; Mendes, Júlio; Pinto, PatríciaThis study aims to measure the image of Lagos in the Algarve region, the most important Portuguese destination, in a cognitive, affective and behavioral approach. Given the lack of studies which compare the perspectives of tourists and residents, the empirical investigation includes a mixed methodology enabling a holistic approach followed by a quantitative methodology with the use of questionnaires. The attributes that are more consensually associated with Lagos are the good weather and good beaches, although these variables do not have significant discriminatory power for “recommendation of the destination to friends and family” as the dependent variable, in a CHAID analysis.
- Destination Image: Tourists' perspective versus residents' perspectivePublication . Agapito, Dora; Mendes, Júlio; Patrícia, Patrícia Oom doThe study of destination image has been asserting itself as an instrument of differentiation, helping to increase the destinations competitiveness. Despite being a well-documented topic in the literature, there had been a lack of studies to compare the perspectives of tourists with the residents. The main objective of this study is to measure the image of Lagos in the Algarve region, the most important Portuguese destination, comparing the perspectives of tourists and residents in a cognitive, affective and behavioral approach. The empirical investigation included a mixed methodology. First, in an exploratory phase, the analysis of open-ended questions allowed to detect the attributes for the analysis of the cognitive component, enabling a holistic approach. Then, the use of questionnaires to a sample of 379 tourists and 378 residents provided a quantitative methodology, using descriptive indicators, hypotheses tests and the multivariate CHAID technique. Results indicate a positive global destination image in the perspective of both stakeholders. The attributes more consensually associated with Lagos are the „good weather‟ and „good beaches‟, although these variables have not significant discriminatory power for the dependent variable „recommendation of the destination to friends and family‟, in the CHAID analysis. Thus, in the tourists‟ perspective, the „interesting cultural heritage‟ is the most significant explanatory variable, while for the residents this is translated into „good value for money‟. In the emotional approach, both stakeholders associate the destination to the adjectives “arousing/exciting/pleasant”.
- Exploring residential satisfaction in shrinking cities: a decision-tree approachPublication . Barreira, Ana Paula; Agapito, Dora; Panagopoulos, Thomas; Guimarães, Maria HelenaThe number of cities experiencing population decline has been increasing worldwide. Despite the existence of theoretical propositions of shrinkage as an opportunity to increase levels of residential satisfaction, the issue has not been addressed empirically. This article contributes to fill this gap by assessing, through survey, the residential satisfaction of inhabitants of four shrinking Portuguese cities. Data were analysed by means of a tree-decision approach: the Chi-squared Automatic Interaction Detection analysis. A sense of safety is the feature that best discriminates inhabitants' level of residential satisfaction. The results show that shrinkage due to deindustrialisation processes is detrimental to residential satisfaction.
- Exploring the conceptualization of the sensory dimension of tourist experiencesPublication . Agapito, Dora; Pinto, Patrícia; Mendes, JúlioThis paper aims to contribute to the conceptualization of the sensory dimension of tourist experiences by discussing its theoretical underpinnings. A multidisciplinary approach to the human senses shows their importance to the individual’s experience and perception of the surrounding world, recommending the appropriateness of a holistic analysis of sensescapes in tourism. A review of empirical studies conducted under the experiential paradigm of tourism on the five human senses (sight, hearing, smell, taste, and touch) evinces the use of both qualitative and quantitative methodologies, which depends on research purposes, but also the practical implications of findings and data analysis to destination marketing and management. The paper discusses the role of the senses in designing tourist experiences, and identifies important topics regarding the study of the sensory dimension of tourist experiences, considering future research opportunities.
- Sensory marketing and tourist experiencesPublication . Agapito, Dora; Pinto, Patrícia; Mendes, JúlioMarketing has been increasing its focus on the role of the five human senses in consumer behaviour, since research under the experiential paradigm has pointed to multisensory stimuli as intensifiers of consumers’ experiences, such as tourist experiences. Whereas previous studies in tourism touted vision, current research claims a holistic approach to sight, hearing, smell, taste and touch in order to develop effective communication and branding strategies, as well to boost the performance of destinations and tourist organizations by designing and creating conditions to enhance tourist experiences. This study aims to present the main contributions of the literature on a sensory marketing approach to the tourist experience, and to discuss some preliminary results of an empirical study on the role of human senses in tourist experiences in rural areas. Data analysis from a questionnaire presented to tourists supports the multisensory nature of tourist experiences and the importance of the five senses to the intensity of the experience.
- The cognitive-affective-conative model of destination image: A confirmatory analysisPublication . Agapito, Dora; Pinto, Patrícia; Mendes, JúlioDestination image influences tourist behaviour before, during and after travel, as it is an important instrument which contributes to tourists’ loyalty. Although Gartner (1993) advocates that the cognitive, affective and conative dimensions of destination image are hierarchically interrelated, there is no empirical evidence to support the complete model. This study aims to test the hierarchical nature of the relationship between the dimensions of destination image. The results of structural equation modelling confirm Gartner’s theoretical model, validating the theory that the influence of the cognitive component on the conative dimension is higher when mediated by the affective component, raising managerial implications.
- The sea as a connection between residents and tourists in coastal destinations: A case in AlgarvePublication . Agapito, Dora; Mendes, Júlio; Pinto, PatríciaCoastal regions involve a set of interactions between tourists and residents, which implies that management and marketing strategies should take into account both stakeholders. Indeed, one of the greatest challenges of destination management organizations is to understand that they serve not only tourists and stakeholders directly related to tourism, but also the local community. Thus, the central purpose of this study is to measure the destination image of both tourists’ and residents’ perspectives, identifying the major aspects of agreement and disagreement. The data was collected in Lagos, one of the 16 municipalities of the Algarve (South Portugal), which, due to its coastal location, offers sun-beach tourism. Furthermore, due to historical, cultural and economic reasons, the sea has been a factor of identity for the coastal communities in the region. The empirical investigation includes a mixed methodology, with the use of open-ended questions followed by the application of a structured questionnaire to both tourists and residents. The results meet the growing need to diversify the destination supply depending on “sun and beach”, aiming at local sustainable development by focusing on the cultural component and the sea as an important attribute of the destination.
- The senses in tourism design: a bibliometric reviewPublication . Agapito, DoraThe importance of addressing multisensory aspects in the design of tourism experiences and places has become apparent in a recent strand of research. There has been a substantial growth of studies in the last decade across different countries and journals. This paper provides an up-to-date systematic overview of the evolution of research incorporating multisensory elements rather than individual sensory modalities. These studies can assist in the understanding and design of tourism experiences and inform future research. The lexical, temporal and co-citation networks of the 99 articles selected are described, as well as the methods they use. Findings indicate that opportunities for future research on tourism experience design around the senses are related to sustainability and technology.