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- A tourism research agenda for PortugalPublication . Silva, João Albino; Rodrigues, Paulo M. M.; Mendes, Júlio; Pereira, Luis NobreThe need to direct research towards the tourism industry is related to the increasingly competitive environment it fi nds itself in, especially in terms of services rendered, having grown more complex in the features and critique that comprise the tourist experience, and as economic and social agents become more selective regarding both demand and supply. Possessing information and the proper understanding of the real needs of information users and those responsible for public and private decision-making processes at the action and intervention levels becomes a fundamental issue for sustainable tourism growth and its statement for international competitiveness. This paper proposes a tourism research agenda for Portugal in order to guide future developments towards the industry’s needs.
- Residents' attitudes and the adoption of pro-tourism behaviours: The case of developing island countriesPublication . Ribeiro, Manuel Alector; Patrícia Valle, Patrícia Oom do Valle; Silva, joão; Woosnam, Kyle M.This study considers both economic and non-economic factors to examine how residents perceive tourism and ultimately develop pro-tourism behaviour. The concepts used in model creation are Social Exchange Theory and the Theory of Reasoned Action. Based on data derived from 418 residents of the Cape Verde Islands (off the coast of western Africa) a structural equation model is used to test how perceived personal benefits and general economic conditions shape perceptions of tourism, and in turn how these perceptions determine pro-tourism behaviour. Additionally, the concept of welcoming behaviour is included in the model. It is found the perceived tourism impacts mediate between welcoming and pro-tourism behaviours. (C) 2017 Elsevier Ltd. All rights reserved.
- The tourism position in the Algarve economic structure: a regional analysisPublication . Andraz, Jorge Miguel; Silva, João Albino; Viegas, CarlosThis paper analyses the evolution of the Algarve’s economic structure and the position achieved by tourist activity in the region between 1995 and 2003 to evaluate the region’s degree of specialization on tourism. The methodology applies the regional analysis tools, in particular the location and specialization indicators and the analysis is developed both at the inter-regional and intra-regional levels. The results suggest that the Algarve is the second most specialized region in the country, together with the region of Madeira, and behind the region of Azores. In the basis of this phenomenon are the sector of hotels and restaurants, which is directly connected to tourism, and other sectors such as fishery, trade, transports, communications and other services, which are indirectly connected to tourism. Furthermore, the focuses of concentration are limited to the coast line, with particular relevance in the areas of Albufeira, Vila do Bispo and Portimão.
- A satisfação dos licenciados em turismo: os novos desafios para as Instituções de Ensino Superior e para o setor do turismo.Publication . Eurico, Sofia; Pinto, Patrícia; Silva, João AlbinoO presente estudo analisa os elementos antecedentes e consequentes da satisfação do diplomado em Turismo em relação à Instituição de Ensino Superior (IES) frequentada, considerando ainda o seu conhecimento do setor do Turismo enquanto profissional desta área. Este encontro de experiências representará uma fonte de informação chave para o posicionamento e gestão estratégicos das IES com oferta formativa em Turismo, bem como para a indústria do Turismo, que reconhecerá as que correspondem de forma mais assertiva às necessidades dos atuais profissionais do Turismo. Utilizando um quadro conceptual baseado na análise da satisfação do consumidor e recorrendo à técnica Partial Least Square – Path Modelling, procurou-se analisar a relação entre as variáveis que integram o processo de formação da satisfação do consumidor considerado, e que se baseia na metodologias dos Índices Nacionais de Satisfação do Consumidor, e algumas caraterísticas da amostra. Os resultados evidenciam a variável imagem como o elemento principal no processo de formação da satisfação dos inquiridos em relação à IES frequentada e indicam ainda distinções relevantes na perceção dos inquiridos ao nível da natureza da IES, ensino universitário ou politécnico.
- The Interview: methodological framework in the study of 'tourism and economics: the Faro Airport (1946-73)'Publication . Pereira, Renato Nuno; Leite, Joaquim da Costa; Silva, João AlbinoThis methodological paper defines how to interview people regarding the decision-making process, construction and operation of Faro Airport and its role in the Portuguese tourism policy for the Algarve between 1946 and 1973. The interviewee’s age makes these interviews urgent and unique. We will hear retired workers and people who held head positions at the airport or in other relevant public or private organizations. The interviews will allow the access to data otherwise not attainable or not sufficiently evident in other sources, such as documents. The interview consists of hearing the stories of the people, as a narrative, being the interview a semi-structured, guided and unstructured mix. The use of photographs during the interview will help respondents recall events that occurred decades ago. The interviewee will be selected by snowball sampling technique. Content analysis is the method to obtain data from the transcripts of the interviews, in order to construct a coherent narrative and with the contribution of all the interviews and interviewee. As field instruments, we will use an informed consent form, photographs and the confidentiality form after the interview, which responds to the ethical requirement for confidentiality, consequences of the interview and the role of the researcher.
- The interview: methodological framework in the study of "Tourism and economics: the Faro airport (1946-73)"Publication . Pereira, Renato Nuno; Leite, Joaquim da Costa; Silva, João AlbinoThis methodological paper defines how to interview people regarding the decision-making process, construction and operation of Faro Airport and its role in the Portuguese tourism policy for the Algarve between 1946 and 1973. The interviewee’s age makes these interviews urgent and unique. We will hear retired workers and people who held head positions at the airport or in other relevant public or private organizations. The interviews will allow the access to data otherwise not attainable or not sufficiently evident in other sources, such as documents. The interview consists of hearing the stories of the people, as a narrative, being the interview a semi-structured, guided and unstructured mix. The use of photographs during the interview will help respondents recall events that occurred decades ago. The interviewee will be selected by snowball sampling technique. Content analysis is the method to obtain data from the transcripts of the interviews, in order to construct a coherent narrative and with the contribution of all the interviews and interviewee. As field instruments, we will use an informed consent form, photographs and the confidentiality form after the interview, which responds to the ethical requirement for confidentiality, consequences of the interview and the role of the researcher.
- Segmenting visitors based on willingness to pay for recreational benefits: The case of Leiria National ForestPublication . Oliveira, Fernanda; Pintassilgo, Pedro; Valle, Patrícia do; Mendes, Isabel; Silva, joãoThis article uses a criterion-based method to segment visitors in the context of a contingent valuation survey. The National Forest of Leiria, located in central Portugal, is used as case study. Respondents are assigned to segments through a chi-squared automatic interaction detector method according to their willingness to pay for recreational improvements. This method identifies the main socio-economic and behavioural variables that differentiate the segments. The results show that the segment with the largest willingness to pay is formed by visitors who contribute to environmental protection and rate their recreational experience in the forest as very good. Besides these environmentally friendly' visitors, two other segments show willingness to pay above average: graduates' and forest neighbours'. The study shows how the rich set of data provided by contingent valuation studies can be used to segment visitors, and therefore to support the planning and management of recreational facilities.
- Segmenting graduates consumers of higher education in tourism: An extension of the ECSI ModelPublication . Eurico, Sofia; Pinto, Patrícia; Silva, João Albino; Marques, CatarinaThis research explores the European Consumer Satisfaction Index model applied to higher education in tourism by accounting for unobserved heterogeneity. In particular, it intends to identify segments of Higher Education Institutions’ consumers based on the structural model estimates of the European Consumer Satisfaction Index, enlarged with the employability construct. A model-based segmentation approach in Partial Least Squares path modelling is used. The European Consumer Satisfaction Index was properly adjusted to the educational framework and has shown its effectiveness when assessing students’ satisfaction regarding the attended Higher Education Institution. Two distinctive, graduates’ segments were identified using a sample of 166 Higher Education Institutions’ consumers. Results confirm the assumption of heterogeneity as the relationships differ across segments and the need for Higher Education Institutions to differently target those segments in such a competitive context. These results may be used strategically by Higher Education Institutions and policy makers as segments of graduates are identified according to their perception of employability and the future influence of this on their satisfaction. Deepening the knowledge on their consumers, Higher Education Institutions will be better prepared to adjust their educational performance to graduates’ best interests and to promote their offer.
- The cultural offer as a tourist product in coastal destinations: The case of Algarve, PortugalPublication . Pinto, Patrícia; Manuela Guerreiro, Maria; Mendes, Júlio; Silva, João AlbinoLocated in the south of Portugal, the Algarve is the most important Portuguese tourism destination. As with most coastal destinations, sun and beach represents the main tourist product. Previous research suggests that cultural products can add value to the core product of a destination, enhancing its competitiveness. However, few empirical studies have examined this premise in coastal destinations. Based on the responses obtained from a questionnaire applied to tourists visiting the Algarve in the Summer of 2007, this study shows that when tourists experience high levels of satisfaction regarding the cultural offer available at the destination they sense that the tourist experience expanded their knowledge and intellectual horizons. Then, the study shows that this feeling of ‘‘cultural enrichment’’ is a contributing factor to the willingness to revisit the destination. The study concludes by discussing the implications of the findings obtained in improving the competitiveness of costal destination.
- The tourist experience: Exploring the relationship between tourist satisfaction and destination loyaltyPublication . Mendes, Júlio; Pinto, Patrícia; Manuela Guerreiro, Maria; Silva, João AlbinoPrevious studies show that the quality of the tourist experience is aff ected by a large set of factors, many of which not directly related to the acquisition of specifi c products or services. Research also shows that tourist satisfaction is a determinant of destination loyalty. Th is study explores this topic by empirically analysing how the relationship between the satisfaction with the tourist experience and destination loyalty is aff ected by personal factors, such as socio-demographic characteristics and travelling motivations. Th is study is based on a small region representing an important destination in Algarve, Portugal, and uses data from a survey conducted on tourists of diff erent nationalities during peak season. We identify the reasons leading to dissatisfaction with the tourism experience and, based on structural equation modelling, ascertain the relationship between satisfaction levels with the tourism experience and tourist destination loyalty. Th en, a multiple group analysis provides a detailed overview of this relationship by establishing in which groups of tourists the relatedness between satisfaction and destination loyalty is stronger or weaker. In this sense, this study provides an important backdrop for destination managers looking to off er more eff ective and targeted marketing strategies.