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- ERP Systems in the hospitality industry: value creation and critical success factorsPublication . Azevedo, Paula Serdeira; Azevedo, Carlos; Romão, MárioThe purpose of this paper is to highlight factors that may be considered critical to successful use of ERP (Enterprise Resource Planning) systems in the hospitality industry, in particular those that seem to be limiting a broader usage of these systems in this industry. The paper also contributes to the understanding of how ERP systems may create value to these industry´s businesses. This is done through a reference model, providing the framework to understand how the current vendor´s offer fits into the business needs of this industry.
- Advantages, limitations, and solutions in the use of ERP systems: a case study in the hospitality industryPublication . Azevedo, Paula Serdeira; Romão, Mário; Rebelo, EfigénioEnterprise Resource Planning (ERP) systems have emerged as solutions oriented to manage organizations’ resources in an integrated way. They allow the automation of department activities, make information available to users at the right time, and support more accurately their decision-making needs. However, although the implementation of these systems has brought considerable benefits to users, they do not cover all processes from all industries. Many organizations have recognized this limitation and consequently felt the need to implement specific solutions to their industry, sector, or line of business. From the collected case study business drivers and objectives, the authors analyze the advantages and limitations of ERP Systems in the hospitality industry in order to understand how this industry uses ERP Systems and solves the challenge of integrating information spread through several heterogeneous information systems.
- Os ERP's (Enterprise Resource Planning) como soluções integradas para a indústria da hotelaria e turismoPublication . Azevedo, Paula Serdeira; Azevedo, CarlosO objetivo desta comunicação consiste em fazer uma abordagem genérica nos sistemas de informação e à tecnologia de suporte no âmbito da gestão das organizações ligadas à Cadeia de Valor do Turismo e Hotelaria. Pretende-se ainda refletir sobre as conclusões de um estudo efetuado pelos autores à utilização de Sistemas do tipo ERP (Enterprise Resource Planning) nas unidades hoteleiras.
- Application integration: enterprise resource planning (ERP) systems in the hospitality industry – A case study in PortugalPublication . Azevedo, Paula Serdeira; Azevedo, Carlos; Romão, MárioBusiness and technology evolution, globalisation and competitiveness improvement, are factors leading organizations to adopt last generation technology, therefore creating heterogeneous technical environments in most cases. Thus, the technical issue of Information Systems (IS) integration became more and more complex due to the need to share data and functionalities among several systems. And this is a challenge in what flexibility and adaptability are concerned. This paper has the objective of focus the problem in the context of ERP (Enterprise Resource Planning) systems, in particular in the sector of hospitality industry, through a case study developed in Portugal, discussing strategies towards application integration projects.
- Advantages, limitations and solutions in the use of ERP systems (Enterprise Resource Planning). A case study in the hospitality industryPublication . Azevedo, Paula Serdeira; Romão, Mário; Rebelo, EfigénioEnterprise Resource Planning systems (ERP) have emerged as solutions oriented to manage organization´s resources in an integrated way. They allowed the automation of its department’s activities, made information available to users at the right time, supporting more accurately their decision-making needs. However, although the implementation of these systems has brought considerable benefits to users, they don’t cover all processes from all industries. Many organizations have recognized this limitation, and consequently felt the need to implement specific solutions to their industry, sector or line of business. From the collected case study business drivers and objectives, we then analyzed the advantages and limitations of ERP Systems in the hospitality industry, in order to understand how this industry uses ERP Systems and solves the challenge of integrating information spread through several heterogeneous information systems.
- Entrepreneurship, communication and ICT in secondary educationPublication . Medina Vidal, F.,; Monteiro, I; Briones-Peñalver, Antonio-Juan; Azevedo, Paula Serdeira; Martínez Martínez, I. J.; Contreiras, J.; Hernández Gómez, E.Education is essential to developing young people’s skills and culture. It is vital that entrepreneurship education is addressed from the secondary education. Entrepreneurship education is essential not only to shape the mindsets of young people but also to provide the skills that are important to developing an entrepreneurial culture. The entrepreneurship key competence refers to an individual’s ability to turn ideas into action. It includes creativity, innovation, and the ability to plan projects in order to achieve objectives. Besides, communication and ICT are relevant in innovation processes in organizations, especially in schools where people interact daily and it is intended to ensure a good future for the organization. In schools, the existence of good communication and the use of ICT is a relevant factor for the integration of teaching innovative projects related to entrepreneurship. A good communication ensures the dissemination of educational innovation processes adopted by the teachers. It´s relevant to improve teaching practice. Communication and the ICT play a key role in the processes of educational innovation. The incorporation of innovative materials, ICT, courses and communication activities, and the use of the media to extract information, are very important. Communication is essential in the secondary education. If the communication flows were eliminated in the school, we would not have school. Communication is introduced into all activities of the school, representing an important tool with which individuals understand their role in the school and integrates organizational departments. The secondary schools are organized through a model based on the participation and collaboration of its component, coordinating the actions of different people in order to achieve the proposed educational objectives. Therefore, the optimal operation of a secondary school is closely related to communication processes taking place in this organization. This paper studies the entrepreneurship, communication processes and the ICT in secondary education. Media and communication channels used in secondary schools to spread the teaching innovation projects related to the entrepreneurship are studied. Supports or conventional tools and new technologies for communication in educational organizations are also analysed when it is studied and worked the entrepreneurship in the classroom.
- Vantagens, limitações e soluções na utilização de sistemas ERP (Enterprise Resource Planning): um estudo de caso na indústria hoteleiraPublication . Azevedo, Paula Serdeira; Romão, Mário; Rebelo, EfigénioOs Sistemas ERP - Enterprise Resource Planning surgem como sistemas de informação que permitem gerir os recursos de uma organização de forma integrada, automatizando as atividades dos seus departamentos, de modo a tornar a informação disponível em tempo útil aos seus utilizadores. No entanto, verificou-se que, pese embora todos os benefícios alcançados com a implementação deste tipo de sistemas, estes não cobrem todos os processos de todas as indústrias. Muitas organizações constatam que, ao implementar o seu Sistema ERP, alguns dos processos que gerem não são cobertos, tendo necessidade de adquirir aplicações específicas para a sua indústria e área de negócio. Assim, tendo-se colocado a oportunidade de analisar a cobertura, as vantagens e as limitações dos Sistemas ERP na indústria hoteleira, optou-se pelo estudo de caso de um grupo hoteleiro de dimensão importante para perceber de que forma esta indústria usa soluções ERP e poder abordar o problema da desintegração da informação das diversas aplicações empresariais implementadas. Para a prossecução dos objetivos desta investigação foi feita uma análise da cobertura, das vantagens e das limitações decorrentes do uso de Sistemas ERP na indústria hoteleira, foi elaborado um enquadramento de referência adequado à análise do papel dos Sistemas ERP atuais nas atividades das organizações do sector hoteleiro, bem como a sua cobertura por aqueles e, por último, foi proposto um instrumento prescritivo de boas práticas de implementação e integração de sistemas e aplicações para as unidades hoteleiras do grupo analisado.
- Geogebra y TIC en matemáticas de enseñanza secundariaPublication . Hernández Gómez, Elena; Briones-Peñalver, Antonio-Juan; Azevedo, Paula Serdeira; Medina Vidal, FernandoEl presente estudio de investigación recoge los resultados de un estudio de casos múltiple llevado a cabo en un centro público de enseñanza secundaria de la Región de Murcia en el aula de Matemáticas. Se han analizado en los alumnos objeto del estudio algunas de las ventajas de la utilización e incorporación de las TIC en la educación, concretamente en las Matemáticas y en el bloque de Geometría Métrica. [ENG] This research study presents the results of a multiple case study carried out in a public secondary school in the Region of Murcia in the classroom of Mathematics. Some of the advantages of the use and incorporation of ICT in education, particularly in Mathematics and in the block of Metric Geometry, were analyzed in the students under study.