CNT2-Artigos (em revistas ou actas indexadas)
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- Factors shaping spectators’ consumption patterns: controversial arisings from an international sport tourism eventPublication . Mascarenhas, Margarida; Vieira, Henrique; Martins, RutePurpose – Sport events’ contribution to the destinations’ local economy implies in-depth knowledge of the economic benefits generated by non-resident spectators (NRS). Thus, this study aims to answer: What is the profile and shaping factors of the consumption patterns of the several types of NRS in international surf tourism events? Design/methodology/approach – A total of 263 questionnaires applied to the NRS of an international surf event were collected and analysed. The identification of the NRS profile and the predictive factors of their total expenditure were performed through the correlation of factors and multiple linear regression, respectively. Findings – Mostly, the event attracted generation Y NRS, with a high level of education and regular sport practice. The results showed differences among the NRS: the ‘‘casuals’’ included more women than men; the ‘‘extensioners’’ integrated the NRS whose surfing practice is higher; the ‘‘event visitors’’/’’time switchers’’ mostly integrated the domestic tourism flows; the ‘‘casuals’’ and ‘‘extensioners’’ spent the most at the destination, and those whose intention to recommend/revisit the destination, respectively, was higher; and the shaping factor that most influenced the increase in NRS expenditure was the overnight stay, added by older age, higher education level and foreign origin. Originality/value – Regardless of the initial motivation that led to the trip to the destination, the results verified that the event’s attributes are capable of contributing to the recommendation/visitation of the destination. Consequently, the study of economic benefits (tangible and intangible) provided by sport events in destinations should be guided by an integrative analysis of NRS.
- Mapping organizational culture, work motivation and innovative behaviour, before and during the crisis: a bibliometric analysisPublication . Rodrigues Guita Almeida, Maria Helena; Kumi, S.; Lampreia Carvalho, FatimaAbstract COVID-19 and the Russia–Ukraine war have profoundly transformed the organisational culture of many organisations, shifting from a focus on security to innovation, which poses a major challenge for managers in all aspects of service delivery, including the healthcare sector. This article addresses gaps in the literature by exploring and mapping the evolution of organisational culture, work motivation, and innovative behaviour before and during the crisis (2012–2018), and summarises the relationship between these variables in 25 selected articles. A literature review on Web of Science with bibliometric analysis and RStudio was conducted. The dynamics, associations, dimensions, and networks that emerge as a way of adapting to new contexts to foster innovation are examined. Results indicate that keywords have evolved over time, and a positive and significant relationship between organisational culture, motivation, and innovation was also identified. The findings suggest that organisations should focus on organisational culture to leverage it as a tool for motivating and fostering innovative behaviour in the workplace.
- Improving trust in online reviews: a machine learning approach to detecting artificial intelligence-generated reviewsPublication . Ana Marta Santos; Antonio, NunoIn the hotel industry, social reputation is critical. Consumers increasingly rely on online reviews for accommodation decisions, making Artificial Intelligence (AI) generated fraudulent reviews a significant threat. Distinguishing between genuine and AI-generated reviews is essential for hotels to maintain credibility. This study creates a unique dataset of AI-generated reviews and combines vectorization methods with text-based features to build a Machine Learning model for identifying nongenuine reviews. Results show that incorporating text-based features significantly improves detection accuracy, and simpler vectorization methods can be effective for simpler datasets. This study contributes to academia by providing a novel methodology and publicly available dataset for further research, and to the hotel industry by enhancing credibility and consumer trust through better review filtering.
- Economic reconversion and the creation of new trajectories in peripheral mining regions: proposing a theoretical frameworkPublication . Belisario, Helen; Pinto, Hugo; Guimarães, Liliane de OliveiraSeveral regions around the world face the challenge of renewing their economies when the usual growth trajectory begins to weaken. In territories where a particular economic activity predominates - a lock-in, as in the case of mining regions it is considered essential to define new trajectories that allow for economic diversification following the closure of extraction activities. These regions are at a critical juncture to plan for future diversification. This article seeks, based on the literature of evolutionary economic geography (EEG), to expand the understanding of the relationship between mining in peripheral areas and regional diversification, highlighting the role of regional actors in creating new trajectories, whether related to mining or not. The search for a path creation model that considers social, environmental, and economic aspects is becoming increasingly important, both for civil society and for initiatives from national, international, and regulatory bodies. As such, the discussion about path development has gained significant prominence in political agendas and civil dialogues. The article presents a theoretical framework that cyclically integrates the creation of new trajectories, influenced by the actions of local agents, who also contribute to strengthening territorial resilience.
- Customer destination-based experience and loyalty: exploring the role of tourists’ emotionsPublication . Piedade, David; Martins Guerreiro, Maria Manuela; Pinto, PatríciaPurpose – Following an experiential marketing approach, this study addresses whether customer destination-based experiences (CDBE) affect tourists’ loyalty and emotions and if positive and negative emotions mediate this relationship. Hence, this study aims to verify the role positive and negative emotions play in the link between CDBE and tourists’ loyalty in a safe and joyful tourism destination in Europe. Design/methodology/approach – A conceptual model was tested using data collected from tourists visiting the Algarve region, a mature seaside tourism destination in southern Portugal. The relationships implicit in the model were tested through the partial least squares structural equation modelling method. Findings – The findings highlight that positive and negative tourist’s emotional responses mediate the relationship between CDBE and loyalty. Moreover, tourists’ experience and loyalty are influenced by their positive and negative emotions. Practical and theoretical implications are discussed. Originality/value – Leveraged on extant research gaps, this study contributes to deepening the existing tourism literature by discussing whether CDBE affect tourists’ loyalty and emotions and whether these positive and negative emotions mediate that relationship in the context of a highly appraised touristic destination in Europe.
- Multi-level evolutionary model for smart tourism transition: a pilot test in the Andalusian region (Spain)Publication . Puig-Cabrera, Miguel; Foronda-Robles, ConcepciónThe transition from traditional to smart tourism destinations requires structured theoretical models that can capture the complexity of stakeholder engagement and behavioural change. This study introduced and empirically tested the multi-level evolutionary model, which conceptualizes smart tourism development as a sequential process across four stages: knowledge, awareness, commitment, and action. The proposed framework was then validated based on a survey of 350 public and private tourism stakeholders in Andalusia (Spain) and partial least squares structural equation modelling analysis. The results confirmed significant and positive relationships between each stage and demonstrated that the adoption of smart tourism is not a one-time event but a gradual evolution requiring cumulative engagement. The findings provide empirical evidence that knowledge fosters awareness, awareness nurtures commitment, and commitment ultimately drives tangible actions towards smart tourism practices. The study offers actionable insights for destination managers and policymakers, while emphasizing the need for integrated strategies that align technological innovation, stakeholder participation, and sustainability goals to ensure the success of the smart destination transition.
- Does guests-perceived value for money affect WOM and eWOM? The impact of consumer engagement on SNS on eWOMPublication . Quiroga Souki, Gustavo; Oliveira, Alessandro Silva de; Barcelos, Marco Túlio Correa; Martins Guerreiro, Maria Manuela; da Costa Mendes, Júlio; Moura, Luiz Rodrigo CunhaPurpose – Hotels provide high-quality guest experiences to generate perceived value for money (PVM), positively influencing word-of-mouth (WOM) and electronic word-of-mouth (eWOM) communication. This study aims to (1) verify the impacts of the perceived quality by the guests about their experiences in hotels on their PVM; (2) inspect the influence of guests’ perception of hotel prices on PVM; (3) examine the impacts of guest PVM on their hotel experiences on WOM and eWOM and (4) investigate the consequences of the hotel guests’ behavioural engagement on social networking sites (HGBE-SNS) on eWOM. Design/methodology/approach – This quantitative and descriptive study consists of a survey with 371 guests who evaluated their experiences at three hotels in Brazil. PLS-SEM tested the hypothetical model that resorted to the stimulus-organism-response theory (S-O-R), proposed by Mehrabian and Russell (1974). Cluster Analysis compared the PVM, WOM and eWOM of groups of hotel guests with different levels of social media engagement. Findings – Perceived quality by hotel guests positively impacts PVM. Perceived price negatively influences PVM. PVM had a positive and robust impact on WOM. PVM impacts and explains weakly eWOM. In contrast, HGBE-SNS affects and better explains eWOM than PVM. Originality/value – This unprecedented investigation concomitantly exhibits the relationships between perceived quality, price, PVM, WOM, eWOM and HGBE-SNS. Hotels must offer high perceived quality experiences to influence PVM and WOM positively. PVM is unable to stimulate eWOM strongly. HGBE-SNS is pivotal for guests to share their hotel experiences through eWOM. This study suggests marketing strategies for hospitality companies to amplify customer engagement on SNS.
- Destinationscape: an integrated and holistic conceptualizationPublication . Bender, Ana Carolina; Agapito, Dora Lúcia Miguel; Martins Guerreiro, Maria ManuelaDestinations are growingly acknowledged as dynamic entities requiring strategic resource management to provide value for stakeholders. In this sense, to be recognized as desirable places to visit, to live or to invest in, with a harmonious integration among the stakeholders, it is imperative to frame destinations’ distinctiveness using the experience marketing perspective. Through a combination of an integrative literature review and an academic panel with diverse expertise, this conceptual research aims to conceptualize and depict the environmental features composing destinationscape as a construct, considering the dynamic interplay of multiple ‘scapes’. As a result, the proposed conceptual framework comprises five second-order and 17 first-order dimensions. This research is expected to contribute to the theory around destination experience and experiencescape by offering a comprehensive view, where destinationscape emerges from continuous interactions between the destination’s external environment and its stakeholders. Consequently, this research contributes to destination competitiveness and governance by conceptualizing and providing a framework around destinationscape.
- Cognitive, affective and behavioural repercussions of perceived quality in tourism vocational education: insights from self-determination theoryPublication . Silva, Rejane Santana da; Quiroga Souki, Gustavo; Oliveira, Alessandro Silva de; Vieira, Luís Sérgio; Dionísio Serra, Manuel AntónioPurpose – This study aimed to investigate the influence of the perceived quality by students regarding their experiences in vocational schools in tourism, hospitality and food service on cognitive and affective responses (satisfaction, self-efficacy expectations and self-regulation strategies of motivation for learning - SRSML) and commitment (behavioural response). Design/methodology/approach – A cross-sectional survey was conducted with 454 students from twelve Turismo de Portugal IP-affiliated schools. The theoretical framework was rooted in Self-Determination Theory (SDT) and PLS-SEM, using ADANCO 2.3 software to test the proposed model. Findings – Perceived quality by students concerning their school experiences are socio-contextual factors that directly influence their satisfaction and self-efficacy expectations (cognitive and affective responses). Satisfaction and self-efficacy expectations positively affected SRSML. Finally, satisfaction and the SRSML positively impacted the students` commitment to schools (behavioural response). Originality/value – This study contributes to academia by comprehensively addressing 16 perceived quality dimensions within vocational education. It aligns with SDT, revealing that socio-contextual factors affect students’ cognitive, affective, and behavioural responses. Additionally, it demonstrates positive relationships between student satisfaction, self-efficacy expectations, SRSML, and students’ commitment to vocational education institutions. This study emphasises the multidimensional nature of perceived quality, urging educational institutions to address tangible and intangible dimensions to develop strategies to provide high-quality experiences, increasing students` satisfaction, self-efficacy expectations, motivation, and commitment.
- The effect of pre-trip virtual reality and on-site smart device use on accessible tourism experiencesPublication . Chan, Chung-Shing; Wong, Shing Yan; Agapito, Dora Lúcia Miguel; Tam, VeledaThis study investigates the contribution of pre-visit virtual reality (VR) experiences and the use of smart devices (SDs) in enhancing accessible tourism for visitors with hearing loss at Yim Tin Tsai Island, a rural destination in Hong Kong. A total of 163 participants, including 78 individuals with varying degrees of hearing impairment and 85 persons without reported disabilities, participated in a self-guided visit. They were randomly assigned to four groups based on whether a VR experience was provided before the visit and whether SDs were used during the visit. Post-visit focus group discussions explored challenges faced, solutions proposed, and perceptions of VR and SD applications. The findings suggest that while VR and SDs offer practical and emotional benefits, visitors with hearing loss do not perceive them as particularly effective in overcoming barriers or significantly enhancing their experiences on the island. Recommendations proposed to improve tourism experiences of visitors with hearing loss include the provision of a multi-sensory environment and information supplementing the visit in VR experiences, as well as adopting a non-intrusive and intuitive approach in presenting information on smart devices.