Logo do repositório

ESG2-Artigos (em revistas ou actas indexadas)

URI permanente para esta coleção:

http://hdl.handle.net/10400.1/18
Conteúdo: Artigos em revistas ou actas de conferências indexadas

a) incluídas na

b) ou incluídas nas seguintes bases de dados:

    » ERIH
    (European Research Index for Humanities: erihplus)
    » Latindex
    (Sistema Regional de Información para Revistas Científicas de América Latina, Caribe, España y Portugal: latindex.org)

Navegar

Percorrer ESG2-Artigos (em revistas ou actas indexadas) por Objetivos de Desenvolvimento Sustentável (ODS) "08:Trabalho Digno e Crescimento Económico"

A mostrar 1 - 10 de 27
  • A Comunicação através das Rolhas de Cortiça – O Caso Português.
    Publication . Carrasqueira, Helder
    O objetivo deste estudo é estudar a comunicação presente nas mensagens insertas no cilindro da rolha de cortiça. Todos os anos, milhões de garrafas de vinho são vendidas tendo como vedante a rolha de cortiça. A sua principal função é preservar o vinho e manter a sua qualidade. Quem compra, compra o vinho; porém, quando abre uma garrafa, toma contacto com a rolha. Ela contém várias mensagens. O que dizem, a quem se destinam? Há uma estratégia de comunicação? Este é o cerne desta investigação. Faz-se uma análise qualitativa e quantitativa dos itens/mensagens de uma amostra de 220 rolhas selecionadas a partir de uma recolha de 537 unidades, representativas das regiões vinícolas nacionais; entrevista exploratória a profissional da comercialização de rolhas. Os resultados sugerem que as rolhas são um canal de comunicação com presença de elementos técnicos, boa representação da comunicação identitária (autenticidade, ligação ao terroir e identidade regional), mas ainda pouco explorado em termos de narrativa de comunicação dirigida ao consumidor ou referências à sustentabilidade. Estamos em crer que aqui reside o maior potencial de comunicação a explorar no futuro. A amostra limita-se a Portugal; sugerimos a extensão do estudo a outros países produtores, mas não encontrámos outros estudos/publicações científicas sobre esta temática.
    2026-06-30Artigo científico Acesso aberto Ver mais
  • A bibliometric analysis: wine tourism in the sector
    Publication . Gómez-Carmona, Diego; Marín-Dueñas, Pedro Pablo; Correia, Marisol B.; Escobar, Marta Toribio; de Matos, Nelson Manuel da Silva; Cruces-Montes, Serafín Jesús
    The term “wine tourism” was first used in 90’s from Australia. The definition of ecotourism has been studied by many academics throughout its history, reaching the conclusion that it is the activities carried out by people outside their usual environment in a given period of time related to the viticulture of the environment and wine. This study aims to enhance knowledge in the wine tourism field by employing bibliometric methods to quantitatively analyze its evolution over the past two decades. This analysis shows that from 2019 onwards, publications increased considerably, reaching a peak in 2020, mostly (linking with COVID-19 lockdown). In the areas of geography and economics, as research in the area of tourism is still very recent. The conceptual analysis shows the variety of terms used by researchers and how they have evolved over time, the most commonly used being "touristic" and "vineyard", with others appearing such as "meal" connected to "winery waste" or "tourism development", which are more akin to current management.
    2025-03-31Artigo científico Acesso aberto Ver mais
  • Challenges for tourism-related lifestyle migrant entrepreneurship in rural areas of the Algarve, Portugal
    Publication . Torkington, Kate; Eimermann, Marco; Perdigão Alexandre Ribeiro, Filipa; Conceição, Susana
    Many rural areas in southern Europe have long suffered from outward migration but have recently been attracting new types of in-migration. This includes lifestyle migrant entrepreneurs (LMEs) seeking ways of improving their own quality of life and, at the same time, bringing new projects which aim to build on the potential and resources for rural tourism in their chosen destination place. Drawing on data from in-depth research interviews with LMEs and other stakeholders, this article stems from a research project focused on exploring tourism-related entrepreneurial lifestyle migration in the rural Algarve, in southern Portugal. Although this type of migration has often been identified as a potential driver for the sustainable development of both tourism activities and rural areas, this study focuses on the challenges identified, principally by the LMEs themselves, as regards the setting up, operationalisation and continuing activities of tourism-related businesses in rural areas of the Algarve. A variety of challenges were detected, at the micro-, meso- and macro-levels of the entrepreneurial migration process. The most recurrent problem faced is the level of bureaucracy and the difficulties encountered in legal processes. Although this is sometimes due to the language barrier, it is also related to the lack of clear information on procedures and the lack of specialised support. This finding points to the need for a greater level of cooperation and communication among the various stakeholders to ensure a more sustainable development of tourism in these rural areas.
    2025-04Artigo científico Acesso aberto Ver mais
  • Cognitive, affective and behavioural repercussions of perceived quality in tourism vocational education: insights from self-determination theory
    Publication . Silva, Rejane Santana da; Quiroga Souki, Gustavo; Oliveira, Alessandro Silva de; Vieira, Luís Sérgio; Dionísio Serra, Manuel António
    Purpose – This study aimed to investigate the influence of the perceived quality by students regarding their experiences in vocational schools in tourism, hospitality and food service on cognitive and affective responses (satisfaction, self-efficacy expectations and self-regulation strategies of motivation for learning - SRSML) and commitment (behavioural response). Design/methodology/approach – A cross-sectional survey was conducted with 454 students from twelve Turismo de Portugal IP-affiliated schools. The theoretical framework was rooted in Self-Determination Theory (SDT) and PLS-SEM, using ADANCO 2.3 software to test the proposed model. Findings – Perceived quality by students concerning their school experiences are socio-contextual factors that directly influence their satisfaction and self-efficacy expectations (cognitive and affective responses). Satisfaction and self-efficacy expectations positively affected SRSML. Finally, satisfaction and the SRSML positively impacted the students` commitment to schools (behavioural response). Originality/value – This study contributes to academia by comprehensively addressing 16 perceived quality dimensions within vocational education. It aligns with SDT, revealing that socio-contextual factors affect students’ cognitive, affective, and behavioural responses. Additionally, it demonstrates positive relationships between student satisfaction, self-efficacy expectations, SRSML, and students’ commitment to vocational education institutions. This study emphasises the multidimensional nature of perceived quality, urging educational institutions to address tangible and intangible dimensions to develop strategies to provide high-quality experiences, increasing students` satisfaction, self-efficacy expectations, motivation, and commitment.
    2024-07-05Artigo científico Acesso restrito Ver mais
  • Design of dashboards for CRM associated with health and wellbeing tourism
    Publication . Ashqar, Rashed Isam; Ramos, Celia; Contreiras, Alexandre
    Design of dashboards is strategic for the Customer Relationship Management (CRM) associated with Health andWellness Tourism, considering all the knowledge acquired about Health and Wellness Tourism, the Machine Learning algorithms identified, and the characteristics to be considered in the development of the reports. It is intended to identify the components to be used in the development of the dashboards, which allow for control of the information associated with this business and to detect deviations in operation, taking into account concepts associated with User Experience/Consumer Experience and the Customer Journey of this type of customers in order to identify opportunities to innovate and grow economically, through the creation of intelligence about this business. In this paper, the presentation of examples of dashboards developed in Power BI, it was possible to show that customer capital indicators can be included, under different dimensions that characterize it. However, the lack of real data to apply in the formulas of the new indicators is one of the limitations of this paper.
    2024-12-04Documento de conferência Acesso restrito Ver mais
  • Digital co-creation and the transformation of customer experience in Moroccan hospitality
    Publication . Lazrak, Youssra; El Idrissi Tissafi, Amina; Torkington, Kate; Correia, Marisol B.
    In Morocco’s rapidly growing hotel sector, digital co-creation is emerging as a key strategy to enhance the customer experience. Grounded in co-creation theory and the literature surrounding digital transformation, this study explores how Moroccan hotels use digital platforms to engage customers and foster service innovation. A qualitative research design, based on 27 semi-structured interviews with hotel clients, was employed. Data were analysed inductively using thematic analysis with NVivo 14, allowing patterns and key themes to emerge from participants’ narratives. Findings reveal that digital tools improve service personalization, facilitate feedback, and enable collaborative engagement through mobile applications, contributing to higher customer satisfaction and more effective service innovation. Persistent challenges include gaps in digital literacy and concerns regarding data privacy. The study contributes theoretically by providing contextual insights into how digital co-creation fosters personalization, engagement, and service innovation in Moroccan hotels. On a practical level, it offers empirically-grounded recommendations for hotel managers to design user-friendly digital interfaces, ensure data privacy, and support customers in adopting digital tools, thereby enhancing satisfaction and fostering customer loyalty.
    2026-08-01Artigo científico Acesso aberto Ver mais
  • Digital competencies for future tourism and hospitality professionals: a higher education perspective
    Publication . Custódio Santos, Margarida; Perdigão Alexandre Ribeiro, Filipa; de Matos, Nelson Manuel da Silva; Correia, Marisol B.
    The digitalisation of the tourism sector includes both traditional tools, such as global distribution systems (GDS) and metasearch engines, and more recent disruptive technologies, such as artificial intelligence (AI) applications. Due to the widening gap between the adoption of new technologies by tourism organisations and the digital skills of their workforces, this study aims to evaluate the digital literacy of future tourism and hospitality professionals. The specific objectives are to (1) assess students’ digital skills required for responsible interaction with digital content; and (2) identify any differences in digital competencies based on sociodemographic and fields of education and training. In 2025, a survey was conducted to collect 267 responses from tourism and hospitality undergraduates regarding their perceptions of their own digital skills. Results show that participants feel confident in basic digital tasks (e.g., searching, communicating, storing and assessing information). Over 50% of respondents indicated they had created playlists and videos and posted reviews, while a smaller proportion had designed websites. However, lower proficiency was reported in more advanced tasks (e.g., website design and document anonymisation). These findings highlight the importance of enhancing digital literacy training - particularly in practical, industry-relevant tools - to facilitate greater collaboration between suppliers and customers.
    2026-08-01Artigo científico Acesso aberto Ver mais
  • Enhancing restaurant management through aspect-based sentiment analysis and NLP techniques
    Publication . Carrasco, Paulo; Dias, Sandra
    This paper presents a flexible and automated methodology for extracting and analyzing customer sentiment in the restaurant industry through online reviews. The proposed approach is evaluated on a sample dataset of 1000 reviews, as well as applied within an accompanying web application that utilizes a large corpus of 880,000 reviews from 1581 restaurants located in the Algarve region. By leveraging advanced Natural Language Processing (NLP) techniques such as Aspect-Based Sentiment Analysis (ABSA), this study seeks to accurately classify customer sentiments according to specific attributes related to food quality, service, ambiance, pricing and location. To assess its performance against human classification processes, the results demonstrate that the proposed methodology effectively replicates them with three alternative approaches for attribute extraction and classification being presented; among which BART model consistently outperforms DeBERTa while ChatGPT achieves highest F1 Score. Named RestMON Algarve, the developed web application will allow restaurant managers to extract and analyze customer sentiment from online reviews; track attribute evolution over time; compare performance between competing restaurants - thus providing relevant insights into enhancing customer satisfaction levels leading towards overall success in hospitality industry.
    2024Artigo científico Acesso aberto Ver mais
  • Enoturismo como impulsionador das práticas de gestão do conhecimento e da sustentabilidade da nova ruralidade
    Publication . Arbugeri, Margarete Luisa; Camargo, Maria Emilia; Salsa, Leonor
    O enoturismo é uma das estilizações turísticas que se posiciona com a capacidade de gerar desenvolvimento econômico em espaços turísticos em torno de uma experiência dionisíaca. Este corresponde a uma experiência que envolve estilos de vida centrados num tripé de bem-estar, ludicidade e naturalismo romântica. Pesquisas realizadas neste campo sugerem essas práticas como elementos de incorporação de uma perspectiva, mais complexa e segmentada do novo rural, com impacto no caráter inovador da gestão do conhecimento e das práticas de sustentabilidade. O presente trabalho tem como objetivo analisar o Enoturismo e seus desdobramentos como indutor de práticas de gestão do conhecimento e sustentabilidade da nova ruralidade em Portugal. Para a realização desta pesquisa, desenvolveu-se uma pesquisa com abordagem qualitativa, utilizando como método um estudo de caso descritivo, com análise de conteúdo. Os resultados indicam que em Portugal o enoturismo tem propagado a estratégia de desenvolvimento regional, a expansão da matriz económica da região algarvia e são parte estruturante do plano estratégico nacional para o desenvolvimento turístico. As ações desenvolvidas neste setor representam uma atividade relevante com uma capacidade impulsionadora, não se limitando à dimensão económica, mas também à social e ambiental, tendo repercussões como potenciador do desenvolvimento local sustentável.
    2025Documento de conferência Acesso aberto Ver mais
  • Exploração das percepções sobre o emprego na hotelaria no Algarve durante a COVID
    Publication . Castela, Guilherme; Henriques, Cláudia Helena; Lampreia Carvalho, Fatima; Afonso, Carlos
    The Travel and Tourism (T&T) industry is highly sensitive to extreme events like pandemics (Price et al., 2022; OECD, 2020). The COVID-19 pandemic severely disrupted the sector, leading to mobility restrictions and closures (Chowdhury and Jomo, 2020). However, it also presented opportunities for innovation (Price et al., 2022). The economic impact on Portugal's GDP was significant, with T&T's contribution dropping from 17.1% in 2019 to 8.7% in 2020 and recovering in subsequent years (WTTC, 2022). Given the Algarve's dependence on tourism, this study highlights the need for new strategies to overcome challenges (EURES, 2022). This research aims to analyse how Algarve's (South of Portugal) hospitality (hotels and restaurants) employers and employees perceived the Portuguese government's measures to address the COVID-19 crisis via a Three-Way Data Analysis multivariate statistical procedure, namely the COSTATIS method, which can be considered a more advanced or specialized version of STATIS, offering more flexibility and refinement in handling complex data relationships. The statistical procedure supports the assessment of 27 varieties of perceptions of the pandemic crisis that were collected from respondents distributed in four hospitality professional categories (restaurant and hotel managers and employees). The conclusions identify that association with a professional category in the hospitality industry tends to affect ideas regarding the potential for coping and resilience associated with organizational challenges. Members of the diverse professional categories think of the crisis in different ways due to their status and hierarchic position in business organisations. More attention should be given to what those professionals with lower status have to say about the organisational climate in the event of future crises.
    2025-06-22Artigo científico Acesso aberto Ver mais