Percorrer por autor "Scott, Noel"
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- Approaches to personal transformation in tourism researchPublication . Zhang, Xiaoyu (Nancy); Scott, Noel; Campos, Ana CláudiaThe study of tourism transformation is evolving with five different research streams identifiable, studying personal transformation, social transformation, transformative service design, and transformation related to destinations or tourism as a whole. This paper examines the evolution of these five approaches and contrasts their disciplines, theory and assumptions through a review of 310 journal articles. Each of these five approaches views the ‘self’ as the object that is transformed with variations within them as to what aspects of the self-change. The key issue then is how the self is interrelated with the ‘triggers’ of transformation. In this review, three triggers commonly identified (meaning, emotion, and reflection) are examined in detail. Understanding how personal transformation occurs is vital as topics, such as experience design, transformative tourism services and societal transformation are based on this.
- Attention, emotion and hedonic service experiences Managing and delivering services in the Asian CenturyPublication . Ma, Jianya; Campos, Ana Cláudia; Li, Shanshi; Gardiner, Sarah; Scott, NoelPurpose - This paper aims to address the central guiding questions: What principles of services management need urgent re-thinking in the Asian Century? What opportunities and challenges lie ahead?Design/methodology/approach - This paper provides a review of relevant literature on hedonic consumption and related issues of emotion, attention, mental time travel and, importantly, how these phenomena may be measured.Findings - The paper addresses this question from a psychological and customer perspective. Services managers are well-positioned and have a great future for two reasons. First, services in general are the growing part of the global economy. Second, services managers provide the experiences required by increasingly affluent consumers. On the other hand, there is in general within the services sector, a lack of knowledge and expertise in understanding the consumer psychology of hedonic consumption. Additionally, and especially in Western countries, there is lack of knowledge about the cultural differences in experiential requirements of Asian consumers.Originality/value - The paper provides directions for future research in the area of tourism experiences and emotion.
- Bottom-up factors of attention during the tourist experience: an empirical studyPublication . Campos, Ana Cláudia; Valle, Patrícia Oom do; Scott, NoelTourism, by definition, involves travel outside one's usual environment. This means that a tourist's attention cannot rely only on previously experienced known symbols and markers and instead derives meaning from paying attention to their surroundings. In this context, management of a visitor's attention processes is a key issue in the design of memorable tourist experiences and business success. Psychological research highlights two types of attention processes: bottom-up and top-down. This research is the first to identify factors influencing bottom-up attention during on-site experience and to examine the moderating impact of top-down factors of attention. The empirical research used questionnaires obtained from tourists participating in two animal-based experiences at a theme park. The results show that of the bottom-up factors analyzed, only two influenced attention, Rarity and Environment stimulation. Concerning the moderating influence of top-down factors, the research found that Interpersonal interaction and Task performance/Goal achievement affect the way external factors impact on attention, and that the intensity of this relation varies according to the relevance of this moderation.
- Co-creating animal-based tourist experiences: Attention, involvement and memorabilityPublication . Campos, Ana Cláudia; Mendes, Júlio; Valle, Patrícia Oom do; Scott, NoelIn this study co-creation, defined as a tourist's subjectively lived on-site experience involving actively participation and interaction, is found to enhance attention, involvement, and memorability. A conceptual model of on-site co-creation is proposed and empirically tested in the context of two experiences with dolphins in a marine life park. Results were analysed using SEM and reveal that co-creation significantly influences attention and involvement and also that the higher levels of attention and involvement generated are associated with memorability. (C) 2017 Elsevier Ltd. All rights reserved.
- Co-creation experiences: attention and memorabilityPublication . Campos, Ana Cláudia; Mendes, Júlio; do Valle, Patricia Oom; Scott, NoelThis study examines the on-site co-creation experience from a tourist perspective. A review of the literature and in-depth interviews with tourists who participated in a 'swimming with dolphins' experience are used to explore the importance of co-creation in enhancing attention and the memorability of the experience. Findings suggest that the co-creation experience influences memorability by focusing the tourist's attention. This study contributes to the conceptualization of co-creation in the field of tourism by substantiating the usefulness of a psychologically based approach to experience design.
- Cognitive science and tourismPublication . Scott, Noel; Moyle, Brent; Campos, Ana Cláudia; Skavronskaya, Liubov; Liu, BiqiangThis chapter introduces the cognitive paradigm. The concept of translation and associated problems is discussed. Several arguments for the adoption of a cognitive-based social sciences are provided. A brief history of the term cognition is provided and the origin of theory in tourism discussed. Justifications for the use of cognitive psychology in the field of tourism are provided. These include the (mostly) hedonic and hence emotional nature of tourism experiences, the novelty of travel outside one’s usual environment, the importance of imagining, daydreams, emotions and desire for travel decisions and the importance of autobiographical memories because of travel.
- The cognitive wave: major conceptsPublication . Scott, Noel; Moyle, Brent; Campos, Ana Cláudia; Skavronskaya, Liubov; Liu, BiqiangThis chapter discusses the main psychological paradigms used in the past 100 years, psychodynamism, behaviourism and cognitivism based on an information processing paradigm, and later cognitivism based on complex interactive mental processes. It briefly introduces the main concepts of later cognitive psychology: consciousness, sensation, perception, attention, emotion and memory. Each of these concepts will be discussed in detail in later chapters along with their application to tourism. One basic assumption of cognitive psychology is that the brain emerged through evolution and has survival value. However, this means that the brain is not a unified designed organ but has layers of development, one building on the others.
- Updating tourism theory: The S-O-R ModelPublication . Scott, Noel; Moyle, Brent; Campos, Ana Cláudia; Skavronskaya, Liubov; Liu, BiqiangThis chapter presents a case for updating the use and development of psychological theory in tourism through an examination of the psychological stimulus-organism-response (S-O-R) model. The historical development and the criticism of the model has been addressed. A revised version of the model is provided based on importing new theoretical knowledge from the original discipline. This chapter argues that with an explicit focus on tourism psychology, there is some evidence to suggest that tourism theory may benefit from adopting theory from the parental discipline rather than inventing its own. Future research can address other examples of imported theories and to further examine mechanisms for this knowledge transfer and update from original disciplines relevant to the study of tourism.