CNT2-Artigos (em revistas ou actas indexadas)
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Percorrer CNT2-Artigos (em revistas ou actas indexadas) por Objetivos de Desenvolvimento Sustentável (ODS) "12:Produção e Consumo Sustentáveis"
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- Beyond the rhetoric of “sustainable aviation”: a counterfactual confrontationPublication . Gössling, Stefan; Hopkins, Debbie; Schweiggart, Nadja; Cohen, Scott; Cocolas, Nicole; Higham, JamesAmid evidence of rising emissions, the aviation industry continues to promote demand growth while offering long-term sustainability reassurances communicated as “facts.” Using counterfactual analysis, this paper examines how industry rhetoric constructs and defends these discursive strategies. Drawing on a content analysis of 211 sources – including airline websites, industry reports, and manufacturer statements – the study identifies seven discursive strategies. The findings reveal a novel theoretical mechanism, “future soothing”: projecting technological salvation into a perpetually deferred future to ease public concern and postpone regulation. By transforming delay into the illusion of progress, discourses operate as rhetorical governance, sustaining growth under the guise of climate responsibility. The paper contributes to scholarship on the temporal politics of sustainability, showing how appeals to the future enable inaction in the present and illustrating how rhetoric, temporality, and power intertwine in shaping societal responses to climate change. Breaking aviation’s “cycle of blame” requires policymaker action.
- Certification, maintenance and decertification of standardised innovation management systems: Motivations, barriers and benefitsPublication . Mendes de Saboya , Liana; Candido, Carlos Joaquim Farias; Cesário, MarisaThe role of standardised innovation management systems (SIMS) in fostering organisational innovation has been largely overlooked in the literature. This study addresses this gap by investigating the certification, maintenance, and decertification of SIMS. Using a descriptive and inductive methodology, the research analyses primary data from 94 Portuguese organisations with certified SIMS. The findings reveal a strong prevalence of internal motivations for certification, low implementation obstacles, and significant benefits, suggesting that these firms have successfully internalised the SIMS standard into their innovation management processes. Maintenance motivations are also strong, particularly internal ones, which align well with the critical success factors for sustaining certification. The benefits of maintaining SIMS are substantial, particularly internal benefits, as initial external motivations for certification often evolve into internal maintenance motivations. Decertification motivations and propensity are weak among the sample firms. Expectations of negative performance impacts following potential decertification are also low, likely because these organisations have effectively internalised the SIMS standard. This study is the first to explore the maintenance and decertification of SIMS, providing evidence that SIMS can deliver substantial benefits, be efficiently maintained, and continuously enhance innovation and competitiveness. As a result, most organisations exhibit little interest in decertification. The findings offer significant contributions to research and provide actionable insights for practitioners, suggesting that innovation management systems can indeed be standardised with considerable benefits.
- Culture to commitment: hr blueprint for sustainable hospitality-tourism academia growthPublication . Sahoo, Debasis; Sinha, Satyajit; Ghaderi, Zahed; Bagheri, FatemehThis study examines the relationship between organizational culture (OCu), job satisfaction (JBS), and organizational commitment (OCo) in Indian hospitality and tourism higher education institutions (HEIs) using the OCTAPACE framework. Grounded in Social Exchange, Organizational Support, and OCu theories, it assesses cultural influences on commitment directly and via JBS. Data from 386 teaching and non-teaching staff were collected through stratified purposive sampling, using validated scales and acknowledging limitations from the lack of a central database. Analysis employed Partial Least Squares Structural Equation Modelling (PLS-SEM). Results show that OCu significantly enhances JBS and commitment, with JBS partially mediating this link. Findings offer actionable insights for HR policy, leadership strategies, and employee retention in service-oriented academic contexts.
- Customer destination-based experience and loyalty: exploring the role of tourists’ emotionsPublication . Piedade, David; Martins Guerreiro, Maria Manuela; Pinto, PatríciaPurpose – Following an experiential marketing approach, this study addresses whether customer destination-based experiences (CDBE) affect tourists’ loyalty and emotions and if positive and negative emotions mediate this relationship. Hence, this study aims to verify the role positive and negative emotions play in the link between CDBE and tourists’ loyalty in a safe and joyful tourism destination in Europe. Design/methodology/approach – A conceptual model was tested using data collected from tourists visiting the Algarve region, a mature seaside tourism destination in southern Portugal. The relationships implicit in the model were tested through the partial least squares structural equation modelling method. Findings – The findings highlight that positive and negative tourist’s emotional responses mediate the relationship between CDBE and loyalty. Moreover, tourists’ experience and loyalty are influenced by their positive and negative emotions. Practical and theoretical implications are discussed. Originality/value – Leveraged on extant research gaps, this study contributes to deepening the existing tourism literature by discussing whether CDBE affect tourists’ loyalty and emotions and whether these positive and negative emotions mediate that relationship in the context of a highly appraised touristic destination in Europe.
- Destination marketing organisations: envisioning a regenerative tourism operating modelPublication . Crabolu, Gloria; Torres-Delgado, Anna; Ribeiro, Manuel AlectorThis study critically evaluates Destination marketing organisations (DMOs) within the paradigm of regenerative tourism, shifting from conventional operating models primarily centred on marketing and economic growth to a regenerative-oriented framework. Building on the scarce tourism transition literature, this study integrates participatory normative scenario-building with the Three-Horizons framework in workshops with 26 DMO managers. It examines current DMO activities, identifies key operating characteristics, and explores how these align with either traditional or regenerative approaches. The findings highlight a need for DMOs to broaden their activities beyond traditional promotion, to include stewardship, management and regenerative marketing. Theoretically, this study contributes to advancing the understanding of regenerative tourism within DMOs, helping bridge the gap between its theoretical foundations and real-world practice. Methodologically, it provides a replicable and adaptable tool for participatory foresight in tourism governance. It contributes a manifesto offering actionable pathways to guide policymakers and DMOs in transitioning towards regenerative tourism futures.
- Destinationscape: an integrated and holistic conceptualizationPublication . Bender, Ana Carolina; Agapito, Dora Lúcia Miguel; Martins Guerreiro, Maria ManuelaDestinations are growingly acknowledged as dynamic entities requiring strategic resource management to provide value for stakeholders. In this sense, to be recognized as desirable places to visit, to live or to invest in, with a harmonious integration among the stakeholders, it is imperative to frame destinations’ distinctiveness using the experience marketing perspective. Through a combination of an integrative literature review and an academic panel with diverse expertise, this conceptual research aims to conceptualize and depict the environmental features composing destinationscape as a construct, considering the dynamic interplay of multiple ‘scapes’. As a result, the proposed conceptual framework comprises five second-order and 17 first-order dimensions. This research is expected to contribute to the theory around destination experience and experiencescape by offering a comprehensive view, where destinationscape emerges from continuous interactions between the destination’s external environment and its stakeholders. Consequently, this research contributes to destination competitiveness and governance by conceptualizing and providing a framework around destinationscape.
- Does guests-perceived value for money affect WOM and eWOM? The impact of consumer engagement on SNS on eWOMPublication . Quiroga Souki, Gustavo; Oliveira, Alessandro Silva de; Barcelos, Marco Túlio Correa; Martins Guerreiro, Maria Manuela; da Costa Mendes, Júlio; Moura, Luiz Rodrigo CunhaPurpose – Hotels provide high-quality guest experiences to generate perceived value for money (PVM), positively influencing word-of-mouth (WOM) and electronic word-of-mouth (eWOM) communication. This study aims to (1) verify the impacts of the perceived quality by the guests about their experiences in hotels on their PVM; (2) inspect the influence of guests’ perception of hotel prices on PVM; (3) examine the impacts of guest PVM on their hotel experiences on WOM and eWOM and (4) investigate the consequences of the hotel guests’ behavioural engagement on social networking sites (HGBE-SNS) on eWOM. Design/methodology/approach – This quantitative and descriptive study consists of a survey with 371 guests who evaluated their experiences at three hotels in Brazil. PLS-SEM tested the hypothetical model that resorted to the stimulus-organism-response theory (S-O-R), proposed by Mehrabian and Russell (1974). Cluster Analysis compared the PVM, WOM and eWOM of groups of hotel guests with different levels of social media engagement. Findings – Perceived quality by hotel guests positively impacts PVM. Perceived price negatively influences PVM. PVM had a positive and robust impact on WOM. PVM impacts and explains weakly eWOM. In contrast, HGBE-SNS affects and better explains eWOM than PVM. Originality/value – This unprecedented investigation concomitantly exhibits the relationships between perceived quality, price, PVM, WOM, eWOM and HGBE-SNS. Hotels must offer high perceived quality experiences to influence PVM and WOM positively. PVM is unable to stimulate eWOM strongly. HGBE-SNS is pivotal for guests to share their hotel experiences through eWOM. This study suggests marketing strategies for hospitality companies to amplify customer engagement on SNS.
- Factors shaping spectators’ consumption patterns: controversial arisings from an international sport tourism eventPublication . Mascarenhas, Margarida; Vieira, Henrique; Martins, RutePurpose – Sport events’ contribution to the destinations’ local economy implies in-depth knowledge of the economic benefits generated by non-resident spectators (NRS). Thus, this study aims to answer: What is the profile and shaping factors of the consumption patterns of the several types of NRS in international surf tourism events? Design/methodology/approach – A total of 263 questionnaires applied to the NRS of an international surf event were collected and analysed. The identification of the NRS profile and the predictive factors of their total expenditure were performed through the correlation of factors and multiple linear regression, respectively. Findings – Mostly, the event attracted generation Y NRS, with a high level of education and regular sport practice. The results showed differences among the NRS: the ‘‘casuals’’ included more women than men; the ‘‘extensioners’’ integrated the NRS whose surfing practice is higher; the ‘‘event visitors’’/’’time switchers’’ mostly integrated the domestic tourism flows; the ‘‘casuals’’ and ‘‘extensioners’’ spent the most at the destination, and those whose intention to recommend/revisit the destination, respectively, was higher; and the shaping factor that most influenced the increase in NRS expenditure was the overnight stay, added by older age, higher education level and foreign origin. Originality/value – Regardless of the initial motivation that led to the trip to the destination, the results verified that the event’s attributes are capable of contributing to the recommendation/visitation of the destination. Consequently, the study of economic benefits (tangible and intangible) provided by sport events in destinations should be guided by an integrative analysis of NRS.
- From destination attributes to tourist satisfaction: novelty-seeking as a bridge between liminality and place attachmentPublication . Lança, Milene; Nobre Pereira, Luis; Silva, joão; Andraz, Jorge; Cunha Sousa Nunes, Rui JoséThis study analyses how destination attributes influence tourist satisfaction via perceived quality, price, and safety, and how these relationships differ by novelty-seeking orientation. Framed at the intersection of liminality and place attachment, novelty-seeking is conceptualised as the behavioural mechanism linking extraordinary experiences to emotional bonds with place, offering the first empirical integration of these frameworks in tourism research. Using data from 1,488 tourists visiting the Algarve (Portugal) in 2022–2023 and Partial Least Squares Multigroup Analysis (PLS-MGA), the results show that for conservative tourists, destination attributes enhance perceived quality, lower perceived prices and safety concerns, and increase satisfaction. For adventurous tourists, satisfaction is driven mainly by perceived price and is negatively affected by in situ safety concerns, indicating that novelty-seekers do not uniformly discount risk. The findings highlight how novelty-seeking conditions cognitive pathways to satisfaction and inform market segmentation strategies aligned with distinct motivational orientations.
- Horsing around: Animals, humans, sports, and platformsPublication . Fernandes, AdalbertoThe Tokyo 2020 Olympics Pentathlon incident, where German athlete Annika Schleu lost control of the horse Saint Boy, led to the termination of the show-jumping event and exposed the unstable relationships and definitions established between human and more-than-human actors. Analyzing comments on the three most-viewed YouTube videos on this case through Actor-Network Theory, we examine how responsibility is distributed between the two actors involved. Our findings indicate that riding is inherently relational and cannot be entirely dominated by a single agent. No ideal interaction point guarantees control, challenging human sovereignty over the more-thanhuman. Commentators place Schleu in an ambiguous position: she failed to control the more-thanhuman and, consequently, can no longer be treated humanely. This case reveals that distinctions between the human and the more-than-human are locally negotiated. Disruptions in these distinctions expose an enduring anthropocentric perspective, where failure to control the morethan-human disqualifies humans as fully human. The more-than-human thus emerges as a meta-normative guarantor, determining whether those who succeed or fail in control are granted human treatment.