FEC3-Livros (ou partes, com ou sem arbitragem científica)
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Livro científico ou capítulo de livro científico ou obra que resulte de investigação
a) livro científico, com arbitragem científica, ou exposição com carácter individual e com comissariado ou direcção de trabalho performativo, com relatório avaliadob) capítulo de livro científico, com arbitragem científica, ou exposição em evento colectivo com comissariado ou participação em trabalho performativo, com relatório avaliado
c) livro científico, sem arbitragem científica, ou exposição com carácter individual e com comissariado ou direcção de trabalho performativo, sem relatório avaliado
d) capítulo de livro científico, sem arbitragem científica, ou exposição em evento colectivo com comissariado ou participação em trabalho performativo, sem relatório avaliado
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- Updating tourism theory: The S-O-R ModelPublication . Scott, Noel; Moyle, Brent; Campos, Ana Cláudia; Skavronskaya, Liubov; Liu, BiqiangThis chapter presents a case for updating the use and development of psychological theory in tourism through an examination of the psychological stimulus-organism-response (S-O-R) model. The historical development and the criticism of the model has been addressed. A revised version of the model is provided based on importing new theoretical knowledge from the original discipline. This chapter argues that with an explicit focus on tourism psychology, there is some evidence to suggest that tourism theory may benefit from adopting theory from the parental discipline rather than inventing its own. Future research can address other examples of imported theories and to further examine mechanisms for this knowledge transfer and update from original disciplines relevant to the study of tourism.
- The cognitive wave: major conceptsPublication . Scott, Noel; Moyle, Brent; Campos, Ana Cláudia; Skavronskaya, Liubov; Liu, BiqiangThis chapter discusses the main psychological paradigms used in the past 100 years, psychodynamism, behaviourism and cognitivism based on an information processing paradigm, and later cognitivism based on complex interactive mental processes. It briefly introduces the main concepts of later cognitive psychology: consciousness, sensation, perception, attention, emotion and memory. Each of these concepts will be discussed in detail in later chapters along with their application to tourism. One basic assumption of cognitive psychology is that the brain emerged through evolution and has survival value. However, this means that the brain is not a unified designed organ but has layers of development, one building on the others.
- Experience Co-CreationPublication . Yang, Juan; Campos, Ana Cláudia; Liu, Biqiang; Moyle, Brent; Kralj, Anna; Le, Truc H.Co-creation experiences are psychologically complex phenomena. This chapter discusses how cognitive psychology can add value to the co-creation of experiences. There are different meanings of co-creation and here the focus is on the customer’s mental experience. This chapter analyses the theoretical underpinnings of co-creation and discusses key dimensions of the concept from a cognitive perspective, highlighting the importance of attention and active involvement. Furthermore, it discusses how technologies (augmented reality, robotics, intelligence systems) can prompt experience co-creation. Finally, this chapter examines the literature of co-creation and experiential learning overlap in knowledge building. Opportunities for future empirical research in this area are suggested.
- Public perception of the portuguese national health service: A social media sentiment analysis approachPublication . Lami Leal, Jorge; Ramos, CeliaAnalysing social media testimonials about public health is vital for understanding public perceptions and emotions, leading to better policy- making and health services. This investigation reviews recent research on sentiment analysis in healthcare, focusing on public perception of the Portuguese National Health Service (NHS) through interactions on its Instagram and Facebook pages. Using a Machine Learning approach, the study finds a negative perception of the NHS, posing a high reputational risk. It recommends persistent institutional mediation through comments and systematic sentiment analysis to monitor social media opinions, improve communication, and refine policies based on real- time feedback.
- Beyond sun and sandPublication . Martins, Paulo; Correia, AntóniaSustainability is an essential concept in our modern world that requires examin ing current practices and implementing creative and sustainable solutions to fos ter significant societal change. Sustainable practices have become increasingly important, with organisations focusing on reducing their environmental impact and promoting social responsibility. It has been suggested in recent research by Vizcaino Suarez and Diaz Carrion (2018) that the tourism industry is closely inter connected and shaped by power dynamics among nations, organisations and social groups. As a result of these power dynamics, the tourism sector must continuously evolve through innovative and creative ideas, especially regarding sustainability and innovation. Sustainability in tourism primarily focuses on environmental preservation ef forts, which involve the effective management of resources to enhance the eco nomic and social aspects of the industry (Aslan & Rahman, 2018). As a result, Gössling et al. (2012) argue that sustainable tourism practices should promote bio diversity while protecting natural resources by reducing tourism’s environmental impact and supporting conservation efforts. Gökalp and Gökmen’s (2019) study recognises that natural resources and economic sustainability are interrelated, and that small and medium sized business can significantly contribute to sustainable tourism. Thus, energy efficient smart city planning has become vital to the sustain able green tourism industry and contributes to economic sustainability (Lu et al., 2021). In addition, Dredge and Jenkins (2007) suggest that sustainable tourism practices should balance the needs of tourists and residents in urban areas by estab lishing policies and regulations that encourage sustainable development, creating a link between sustainable economies, infrastructure and planning. Therefore, it is crucial to assess beach quality and understand tourist priorities to advance sus tainable coastal tourism, such as in the Algarve region (Correia & Crouch, 2003; Lukoseviciute & Panagopoulos, 2021).
- Synergizing data storytelling and AI enhancing: Engagement in complex data communicationPublication . Frade, Maria João; Ramos, CeliaCombining Data Storytelling concepts and Artificial Intelligence algorithms presents a powerful alliance for the analysis and communication of complex data, in a more intuitive environment and with higher levels of engagement. The main goal was to understand and present the potential of combining these two areas, where sentiment analysis was the method considered to represent Artificial Intelligence. The considered methodology consists, in a first phase of literary review, followed by sentiment analysis. The findings of this research culminate in the development of the definition of Data Storytelling, its potential, and its relationship with Artificial Intelligence systems, presenting a Dashboard Data Storytelling incorporated with AI.
- Exploring consumer experiences in Wine Tourism through sentiment analysis: An assessment of Tripadvisor reviews about Wineries in France, Portugal, and ItalyPublication . Siegl, Laura; Baptista, Ema; Ruvo, Daniele; Ramos, CeliaThis study examines TripAdvisor reviews from three wineries in Europe to analyze customer perceptions and preferences in wine tourism. The investigation aims to understand the impact of online reviews on winery reputations and customer satisfaction in the context of wine tourism experiences. The study utilizes an advanced data analytics tool, namely Power BI, to analyze the development and demographics of the reviews and Orange Data Mining to conduct sentiment analysis and text mining. By examining reviews from wineries in France, Portugal, and Italy, this work identifies key themes, sentiments, and preferences expressed by customers, providing actionable insights for wineries to enhance visitor experiences and strategic decision-making in the wine tourism industry using an artificial intelligence approach.
- Resilient territories: innovation and creativity for new models of regional developmentPublication . Pinto, HugoToday, Europe is in a delicate situation. Contrasts of growing competition and the lack of capacity to overcome challenges from the recent economic turbulence in specific regions and countries have created a sense of urgency to reflect on member-states cohesion. Questions arise regarding the diverse regional economies that compose the European Union (EU) and what this diversity means for adaptation to external shocks, resistance to negative impacts and evolution to new sociotechnical regimes. Essentially, academics, planners and decision makers are looking for a way to increase the resilience of the EU territory. Resilience can be understood as a non-equilibrium characteristic that facilitates a socioeconomic system to recover from a negative impact by reshaping a former trajectory or by adapting a new trajectory that successfully deals with the external pressures. These processes and characteristics have been studied in the recent past by regional scientists seeking to identify the set of dynamic conditions that create a more or less resilient territory. In the regional context, resilience is a concept adapted from the study of ecological systems and other fields of science that is applied to the understanding of geographically embedded socioeconomic systems. It is often a characteristic connected to a threshold of socioeconomic variety and specialisation that facilitates a smooth adaptation to the challenges faced in territories. With the recent crisis, some regions have dealt with this concept, by planning the adequate conditions for resilience. Regional resilience has also been connected, but not fully integrated in the literature, with more stabilised concepts, such as innovation and creativity (Pinto & Pereira, 2014). Innovation is often assumed as crucial for resilience. It was a central notion for the EU s policies in the last decade and it was also very influential in science and technology (S&T) studies. In particular, innovation systems have been used as a framework to develop and implement policies in transnational, national, regional, local, and even sectoral contexts (OECD, 2005). An innovation system focuses on a specific area or sector, where a group of actors is interconnected, with the goal to innovate. The core of the system has the main function of innovation but also has a broader ambition for growth and development. Hence, when analysing the innovation system it is important to understand actors and linkages that are directly connected to S&T infrastructure but also the institutional architecture and a vast group of building blocks that are in the centre of the socio-economic profile of the territory, providing the range of possibilities for adaptation and evolution.
- Resilience, crisis and innovation dynamics: emerging challengesPublication . Baycan, Tüzin; Pinto, HugoThe concept of resilience has gained particular relevance to the understanding of socio-economic systems since its expansion in ecology studies. It has been widely used in a variety of areas centered around flexible adaptation, usually in a socio-economic or ecological environment where risk, uncertainty, unpredictability and turbulence are recurrent. The history of resilience as a concept is closely related to the emergence of system’s approach and new ecological ideas in the late 1960s (Davoudi et al., 2012). At that time, a new awareness of environmental degradation was translated into social movements and turmoil that questioned industrial paradigms and Western egemony. The neoclassical economic principle that growth can exist without regard for resource limitations began to inspire concerns among both intellectuals and the general public. The most often cited resilience-framework, Holling’s resilience theory (Holling, 2010), was an explicit critique of the departure of 1970s industrial management practices from the idea that a system stabilizes around a single equilibrium.
- Resilience of innovationPublication . Viana, Luiz; Pinto, HugoThe resilience of innovation approach extends the notion of resilience—commonly used to refer to socio-economic systems—to the innovation process. This text reviews conceptual perspectives on resilience (engineering, ecological, adaptive and transformative) and highlights innovation as a dynamic process, not just an outcome. Innovation resilience differs from related concepts such as innovation persistence and technological resilience, which focus on stability rather than the transformative nature of the process. In addition, we highlight that innovation resilience is a multi-level phenomenon and allows for the exploration of opportunities for social and environmental change in times of uncertainty.